Archives: resources
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Transforming external facing IT infra through cloud and automation
Synopsis 7 years of engagement Over 2.5K digital assets 3mn unique visitors/year Services Provided Provide end-to-end global IT helpdesk support – L1/L2/L3 Cloud assessment, migration, and managed services and DR using CloudMAP and CloudPath Automated infra monitoring, management, and IT Operations Analytics with Movate Contelli Security and implementation services, including vulnerability assessment, antivirus management, cloud security
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MSP Engagement Drives CX Operations
MSP ENGAGEMENT DRIVES CX OPERATIONS THROUGH AN INNOVATIVE BUSINESS MODEL FOR A LEADING VOIP SERVICE PROVIDER Synopsis Over 10+ product lines 14+ years of engagement Over 1.65 Mn customer transactions Channels: voice, email & back office operations Delivery from India, Costa Rica and Utah The Client Challenge The vendor ecosystem is always in a state
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Artificial Intelligence Weds Human Intelligence
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Building Operational Resilience
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Industry Reactions on CSS Corp Rebranding to Movate | Featuring Melissa O’Brien, HFS Research
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Industry Reactions on CSS Corp Rebranding to Movate | Featuring Sharang Sharma, Everest Group
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Industry Reactions on CSS Corp Rebranding to Movate | Featuring Namratha Dharshan, Director, ISG
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Movate Leadership Bytes | With Arvind Appavu, Senior Vice President – Sales, Movate
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Driving Digital Customer Experiences Through Predictive
Digital assurance and engineering drives CX for a leading video streaming services company About the Client The client is a leading provider of video streaming services to television users across homes in the US. They also manufacture digital media players and partner with various over-the-top content providers to stream video content. The Client Challenge Being
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Industry Reactions on CSS Corp rebranding to Movate | Featuring Ali Close, Research Manager, IDC