Customer Technical Support
Supercharge your brand’s technology experiences with powerful technical support
Digitalization has brought about sweeping changes to every part of a business. Consumer products, technology and data and much more are becoming increasingly complex. But we help you keep it simple for your customers.
Limited resources and expertise is the bane of a business. On the one hand, it affects growth and performance, and, on the other, you risk losing customer loyalty.
Partner with Movate to benefit from a robust technical support system that facilitates comprehensive customer understanding, intelligent process guidance, and improved interactions based on actionable insights.
Get a single pane view of all activities, proactive round-the-clock technical support to avoid disruptions, and expert human support enhanced by automation and AI for business impact.
Ready? Let’s go!
L1, L2, and L3 tech support
Impeccable CX relies heavily on the support ecosystem. A mature tech support team provides seamless service across L1, L2, and L3 support tiers with continuous monitoring across all channels.
Movate’s technical support services give you all that and more.
When it comes to escalation management, having an intuitive process makes all the difference. Boost your CX and retention with our well-planned escalation management services.
Technical knowledge management
True digital transformation rests on not just effective communication but also content. Streamlining and managing technical knowledge across digital assets in line with business strategies is key to providing optimal customer experiences. Here’s why your business should choose us.
Paid and premium support
Transform your customer relationships with our off-the-shelf, premium customer support model. Powered by advanced analytics and intelligent automation tools, our premium services are geared to provide customized multichannel support to increase ROI, deliver tangible value, and boost performance.
Empower your customer today
Meaningful business outcomes
Personalized, result-driven engagements to deliver true business value
Proactive analysis and resolution
Analyze harmful patterns, identify uncharacteristic behavior, and trigger automatic resolutions to resolve issues well ahead of time
Intelligent search for efficient self-help
Automated in-depth search function across multiple repositories for quick and effective self-help
Smart virtual assistants
AI-enabled assistants for faster responses, specific answers, personalized experience, and uninterrupted service
Boost agent performance with a 360-degree view of the customer, integrated knowledge management, and AI-enhanced smart case analytics
Accelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Experience channel-less freedom
We have the omnichannel capabilities to provide seamless no-stitch customer support experiences to your customers and remarkable business outcomes at lower costs.
- Augmented reality
- Social media
- Remote login
- Support app
- Enable technical support teams with technology to drive smooth channel-less experiences
- Personas of associates are created based on skills, personality type, and past performance
- Real-time routing to the best-matched associate based on AI profiles with service personalization
- Scalable and resilient solution to address variable demand with real-time routing
- Priority routing for high-value customers with white glove support across all channels of support
- Customer persona created based on demographics, past interactions, scores, subscription plans
- Managed services model to manage end-to-end CX operations
- Outcome-based engagement based on the number of active customers per month
- Analytical modeling and churn predictions for proactive support to sales
Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.
Related Key Offerings
Revolutionize CX with Customized Gen AI Solutions
- Generative AI-embedded enterprise systems
- Tailored solutions to achieve Personalization at scale
- Drive unprecedented levels of productivity
Future-proof your CX ecosystem with end-to-end transformation
- Combine CX strategy with technology
- End-to-end, cost-effective solution
- Digital and cultural transformation