Modernizing contact centers has never been so urgent
- How do I keep my contact center operational while my sta is working from home?
- How do I manage unpredictable contact volume with my current contact center’s capacity?
- Am I overpaying for technology commitments I’m not using, leading to budget leaks?
Amazon Connect helps you fast track to more resilient customer experiences…
Easy to use, omni-channel cloud-based contact-center service that scales to support businesses of any size
- Simple to deploy Set up in just a few clicks
- Highly scalable Easily scale up or down as you need
- Resilience, flexibility, & high availability Up to 99.99%
- World-class security ISO, PCI compliant and HIPAA ready
- Pay-as-you-go No minimum fees, no contracts, just pay for what you use
While also delivering tangible business outcomes
- 241% ROI with payback period of less than 1 year
- $14.4 million in three-year benefits present value
- $4.6 million Agent labor savings from call volume reduction by 8% to 24%
- $4.3 million Legacy cloud technology costs avoided with 31% subscription cost savings
- $2.6 million Increase in operating income by improved CX boosting revenue and reducing refunds and replacements
- $1.7 million Agent labor savings from up to 15% faster call resolution
Recent analyst recognitions and industry awards
Recognized as “Most Admired IT Company ofthe Year” at the Golden Globe TigerAwards 2022
Won a Platinum award in the “Best Workplace ofthe Year” category at the 2022 TITAN Business Awards
Won Gold Stevie for “Best Management Team in IT Services” at the American Business Awards 2022
Won Gold Stevie for Contact Center or Customer Service Outsourcing Provider ofthe Year 2022” for Sales and Customer Service
Platinum winners in “Best Innovation in Customer Service” category at the 2021 TITAN Business Awards
Recognized as the “Best Outsourcing Provider ofthe Year 2021” by ICMI
Transition to a smart cloud ecosystem & orchestrate seamless customer journeys
- WEBPAGE – Amazon Connect managed services
- FLAYER – Amazon Connect managed services
- REPORT – TSIA-Movate author report on outsourcing
- BLOG – The digital disruptor in contact center services
ABOUT MOVATE :
Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growthoriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 11,700+ full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.
For more information, please send a mail to firstname.lastname@example.org or visit www.movate.com