Enterprise Product Services flyer

Services flyer

Simplifying complex support ecosystems for enterprises

Movate’s enterprise product services help organizations to simplify their complex technology support ecosystems. Our overarching expertise across the enterprise ecosystem with multilingual support helps you drive superior customer experiences, agility, operational efficiencies, and competitive differentiation.

Flagship Platforms

  • Movate Edison : CX transformation platform for B2B and B2C customer journeys
  • Movate OnDemand: Gig peer expert ecosystem for next-gen CX, backed by full-time experts
  • Movate Contelli: Cognitive IT managed infrastructure automation platform
  • Movate Insights: Advanced analytics and insights platform for business transformation

Our Technology Landscape

  • Networking: Routers, Campus Network Switches and SD-WAN
  • WLAN: On-site controllers, Cloud Management & WLAN Security
  • Security: Next-gen firewall, end-point security, cloud app security, SASE & CASB, IAM & PAM
  • Communications: UCaaS/CPaaS, on-premise, on-site & Contact Center
  • Software: SaaS/Software, Network Management and Analytics, Business Applications
  • Storage: Enterprise Storage, SAN, NAS & Cloud File System

Quick Snapshot

  • 11,700+ professionals and 6000+ gig peer experts across the globe
  • Technology domains include complex networking, UCaaS,VOIP, Cloud, SaaS, SDN/NFV, WLAN, Storage, Security and Virtualization
  • Supporting 3 of top 10 enterprise networking companies, 3 of top 10 cybersecurity companies, 4 of top 5 UCaaS
    companies and 2 of top 10 data storage companies
  • 25+ years experience in end-to-end Enterprise Lifecycle Services, being the most tenured line of business
  • 20 global delivery centers with focus on services for managing critical issues for large enterprise customers

Enterprise Product Services

1. Revenue Acceleration Services

  • Inbound Sales/Outbound Sales
  • Lead Generation and Qualification
  • Sales Funnel Management
  • Order Management

2. Professional Services

  • Implementation and Provisioning for XaaS and Software
  • Managed Infrastructure Services
  • Educational Support and Services
  • Software Upgrades

3. Enterprise Customer Support

  • Entitlement Verification and Routing
  • RMA Processing and Coordination
  • Customer Database Management
  • Self-service Administration

4. Multi-tier Technical Support

  • L1-L3 Technical Support
  • Dedicated/Designated Engineer
  • Remote Simulation Labs
  • Multi-lingual Technical Support

5. Customer Success

  • Activations and Onboarding
  • Training and Adoption
  • Expansion Services
  • Renewal Services

6. Gig Peer Experts For Enterprises

  • Integrated gig-based and traditional support model
  • On-demand support in any language across 60+ countries
  • 4X scalability without any additional effort
  • Patented technology for high performance

Key Recognitions

Recognized as Global Leader For AI and Analytics in ISG Provider Lens™, CX Services,
Oct 2022

Recognized as a Leader in NelsonHall NEAT, For CX Operations Transformation,
Mar 2022

Won Gold Stevie for “Contact Center or Customer Service Outsourcing Provider of the Year 2022” at the Stevie awards for Sales and Customer Service,
Mar 2022

Recognized as Platinum winners in “Best Innovation in Customer Service” category at the 2021 TITAN Business Awards, Nov 2021