Archives: resources
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Contact center transformation with Service Cloud
Transforming contact centers to elevate the customer & agent experiences across channels is crucial in today’s experience era. An agent’s mandate is to offer personalized and contextual customer support improving the customer experience and satisfaction. But dealing with astronomic call volumes, siloed applications and screens, and the need for real-time customer support is a tall
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Business Models of the Future
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Seizing opportunities and growth
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Salesforce AMS-Deliver Value and Maximize ROI
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GEN AI – The Promise of a New Beginning
Generative AI needs no introduction. It represents human ingenuity and technical brilliance at its peak. With the dominative power of Artificial Intelligence, Generative AI is now ready to understand, learn, and provide solutions that reduce human effort, involvement, and time. Its multi-faceted uses are already put to the test, with the likes of ChatGPT and
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The Contact Center Of The Future
Contact centers have come of age, but the current reality is the inherent inflexibility with how they have evolved. By default, today’s contact center operations hinge on planning and forecasting based on limited set of variables within the leaders’ purview. Omnichannel experiences, agent empowerment, and meaningful customer interactions seem elusive. Are they delivering frictionless, personalized,
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Assess Business Process Maturity
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Movate acquires TSD Global
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Movate’s Digital Workplace Services
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Accelerate Your Salesforce-led Experience Transformation