Archives: resources
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Redefining Business Engagements with Outcome-based CX Models
Business models are changing when it comes to CX management. The varying needs of modern business place immense pressure on factors like technology, skills, time and capital. Successful businesses need successful models that churn out a winning pathway, but most enterprises fall back on the way contracts are set and drive such that they face
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A Global Transportation Agent Saves Millions on CX Spend and Improves Driver Retention by 15% Through Directly OnDemand
The client was facing difficulties with supporting customer requests during high-demand periods and was considering alternative customer support approaches alongside their traditional support model to enhance customer experience.
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Seamless JIRA Service Desk Migration for a Multinational Mobile Advertising Technology Company
About the Client The case study examines how a leading mobile advertising provider collaborated with Movate to effectively adopt a cloud framework and drive innovation, producing outstanding results. The Client Challenge The client required a thorough and all-encompassing service, including a migration assessment concentrating on Jira and M&A. This involved a detailed analysis of the
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Contact center transformation with Service Cloud
Transforming contact centers to elevate the customer & agent experiences across channels is crucial in today’s experience era. An agent’s mandate is to offer personalized and contextual customer support improving the customer experience and satisfaction. But dealing with astronomic call volumes, siloed applications and screens, and the need for real-time customer support is a tall
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Business Models of the Future
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Seizing opportunities and growth
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Salesforce AMS-Deliver Value and Maximize ROI
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GEN AI – The Promise of a New Beginning
Generative AI needs no introduction. It represents human ingenuity and technical brilliance at its peak. With the dominative power of Artificial Intelligence, Generative AI is now ready to understand, learn, and provide solutions that reduce human effort, involvement, and time. Its multi-faceted uses are already put to the test, with the likes of ChatGPT and
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The Contact Center Of The Future
Contact centers have come of age, but the current reality is the inherent inflexibility with how they have evolved. By default, today’s contact center operations hinge on planning and forecasting based on limited set of variables within the leaders’ purview. Omnichannel experiences, agent empowerment, and meaningful customer interactions seem elusive. Are they delivering frictionless, personalized,
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Assess Business Process Maturity