Contelli Automation Center

Contelli delivers next-gen IT experience to customers and users through its smart insights-based experience center. Contelli Experience Center brings together the right blend of IT solutions to deliver ‘highly personalized’ yet ‘standardized to the core’ IT Support experience.

Contelli iCMP – NextGen Cloud Management Platform

Contelli Hybrid Cloud Management Platform (iCMP) empowers cloud administrators and improves developer productivity to achieve agility and speed up the delivery of digital services. iCMP is built to enable end-to-end code and infrastructure lifecycle management from a unified console.

Continuous Integration and Continuous Delivery (CI/CD): Deploy and operate development & testing environments allowing faster time to market for applications and software products

Environment as a Service: Easily deploy and operate production environments, embed regulatory compliance & security to the environment structure and allow repeatable deployment of these secured environments.

Cloud Governance: Right size cloud resources (processing, storage, memory), spend management, deal with allocations and chargebacks, and set up monitoring and alerting.

  • Reduce provisioning time for environments from days to minutes
  • Faster time to market with accelerated deployment in dev, staging and prod environments
  • Reduced dependence on IT teams for environment provisioning

Contelli FinArch – Cloud Cost Governance

Contelli FinArch is developed to address cloud overhead challenges, it is built with experience of 50+ clients with notion that a best-in class cloud optimization requires both financial as well as architectural best practices.

Differentiators of Contelli FinArch solutions are:>Over 50 architectural best practices that considers various parameters such as RTO, RPO, scalability, reliability requirement to map right cloud resources

Periodically assess new cloud features to explore optimization opportunities

Over 200 cost optimization dashboards by applying AI and ML on various data sources such as historic performance, applications scalability, ITSM data etc.

  • Over 60% cost savings after cloud migration for over 2000 websites as compared to on-premises environment
  • Optimized over 35% (Approx. $1.8 M) of the cloud cost of ownership over a period of 24 months
  • Delivered over 7X faster time to market for the brand releases

Contelli AIOps – Intelligent ITOps

Contelli AIOps is a flexible automation solution with built-in 4000+ automation libraries with emphasis on each phase of the lifecycle of an incident right from event monitoring & correlation to incident resolution and agent amplification with following sub modules:

Observe – End-to-end infrastructure observability, i.e., event monitoring, event aggregation and health checks

Cloud Heal – AI-based event deduplication, event correlation and auto alerting of incidents to take necessary actions, predictive and preventive maintenance, and alert fine tuning

Cloud Ops – Intelligent automation combining insights from AIOps with powerful IT automation to improve operational efficiency, accelerate incident resolution, increase resiliency.

  • Over 99% of event management efficiency
  • Over 85% of the tasks and incidents resolution by automation and AI bots
  • Delivered over 15% YoY savings on past 5 years

Accelerate. Innovate. Movate.

This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.

Experience channel-less freedom

We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.

  • Augmented reality
  • Chat
  • Email
  • E-commerce
  • Social media
  • Remote login
  • In-person
  • SMS
  • Support app
  • Web
  • Video
  • Voice

Driving impact

  • Supporting 160K customer’s associates and 123K vendors for a tech company
  • Blend of digital and human-led support with a superior user experience and quality assurance
  • Increased resolution rate from an average of 22% to 75%
  • End-to-end digital workplace solutions for 3000 associates for an adtech company
  • Device Lifecycle as a Service with UEM & workplace engineering
  • Secured workspace and smart desk support
  • Managed GSuite (Collaboration) platform provisioning & support
  • Mac and Windows support
  • Smart asset management and self-service provisioning

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