Join Our Team

Job title: Vice President of Enterprise Applications
Location: Chennai
Education: Bachelor’s / Master’s degree
Experience: 18 – 20 years

Roles & Responsibilities

• Define and execute the enterprise applications strategy and digital roadmap, ensuring alignment with the business objectives and priorities of the organization.
• Manage the full lifecycle of enterprise applications development, customization, integration, testing from planning and analysis to deployment and support.
• Establish and enforce best practices, standards, and methodologies for enterprise applications development, testing, quality assurance, security, and performance.
• Lead, mentor, and develop a high-performing team of enterprise applications professionals, fostering a culture of innovation, collaboration, and customer satisfaction.
• Manage the budget, resources, and vendors for enterprise applications projects and initiatives, ensuring timely delivery and quality outcomes.
• Monitor and evaluate the performance, availability, and reliability of enterprise applications, ensuring compliance with service level agreements and regulatory requirements.
• Identify and resolve issues and risks related to enterprise applications, escalating as appropriate.
• Stay abreast of the latest trends, technologies, and best practices in enterprise applications, and evaluate and recommend innovative solutions and enhancements to meet the evolving needs of the organization.
• Communicate and present effectively the status, progress, and results of enterprise applications projects and initiatives to senior management and other stakeholders.
• Should have started and worked his/her career starting from Enterprise Application development, testing, deployment, and management, doing program management, delivery, and operation.
• Should have grown his/her career in this managing and supporting end to end enterprise application and grown at senior role.

Required and Desired skills:

• Bachelor’s degree in computer science, Information Systems, or related field. Master’s degree preferred.
• Should have 18-20 years of experience in enterprise applications development, implementation, and management, with at least 8 years in a senior leadership role managing program, delivery and operation, application business requirement design and development, testing, development, and deployment.
• Proven track record of successfully delivering complex and large-scale enterprise applications projects on time, on budget, and on scope.
• Strong knowledge and experience in various enterprise applications platforms and technologies, such as various enterprise programming languages, API, integration and frameworks, ERP, CRM, BI, ETL, web services, cloud computing, etc.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic, and collaborative environment.
• Ability to influence and negotiate with internal and external stakeholders at all levels.
• Certifications in relevant enterprise applications technologies and methodologies are a plus.
• Must have experience in Java, .Net, DevOps, Python, Cloud, Microservices, SAP, Databases – MSSQL, MySQL or similar application development and maintenance.

Job title: Quality Assurance Analyst – Customer Support
Designation: Associate / Senior Associate
Work Location: Chennai
Experience:  2-5 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Roles and Responsibilities:                                                                                        

• Monitor calls to ensure the process is followed as per guidelines.
• Quality check product knowledge, policies, and procedures
• Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessions.
• Must have demonstrated strong organizational, time-management, and written and oral communication skills.
• Participates in Joint call monitoring with client, facilitates internal and external calibration sessions.
• Coordinate with Team lead, Trainers on the calibration of service processes.
• Create quality reports for supervisors and management on individual agents to suggest actions for improvement.
• Meet with Team Lead, Supervisors and Trainers on actions plan. Build reporting on Project level trends, scoring, and based on ad hoc requests
• Provides focused quality audits and performance feedback to team leaders/supervisors and managers for assigned teams within the timeframe guidelines.
• Act as a key stakeholder will keep management informed on all critical situations.
• Documenting quality issues, performance measures and quality improvements for management review.
• Models and shares best practices with team members with ability to receive feedback and act when appropriate.

Required Skills and Desired Skills

• 2-5 years relevant work experience
• Requires interpersonal skills with the ability to work with both management and staff employees.
• Previous Quality Assurance experience preferred.
• Currently meeting or exceeding KPI’s
• Previous experience in a Customer Service organization and call center required. Possess analytical skills and can read and interpret data.
• Excel and Power Point experience preferred. Able to handle multiple tasks while working independently and collaborate with tact and diplomacy

Job title: Professional Services Engineer
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 5+ years of experience
No of openings: 1

Roles and Responsibilities:

• Understand the customer requirements and deliverables and create solution design deliverables
• Present the project cloud security proposed solutions to the Customer
• Create and deliver detailed and professional level documentation
• Understand System integration with SSO, AD, Virtual Machines, containers
• Understand Web Proxies, Cloud API’s, Firewalls, VPN & DLP solutions
• Create evaluation test plans
• Self Project Manage and deliver services on-time
• Create knowledge documentation and deliver hands-on knowledge transfer sessions to the Customer
• Working closely with customers and their Technical Team

Required Skills:

• 5+ years of experience as a Professional Services Consultant with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
• Excellent knowledge and prior experience implementing network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
• Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable), MDM, Cloud APIs, strong Networking concepts
• Data Encryption technologies
• SIEM, Load Balancing Technologies
• Network and Security Architecture Experience
• Scripting Language (Python, bash)
• Data compliance regulations understanding: GDPR, HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
• Experience with working with Fortune 500 companies
• Travel required up to 33%.

Job title: Trilingual Technical Support (French+English+Spanish)

Work Location: TerraCampus, Tres Rios

Qualification: High School Diploma

Experience: Minimum 1 years of relevant experience

No of openings: 2

Roles and Responsibilities:

• Resolve technical issues related to the project platform and different products.
• Complete detailed tickets and reports of the technical assistance provided, steps taken, and resolution of cases.
• Report to the assigned team lead.
• Maintain a good work ethic, as well as be transparent all the time.
• Provide outstanding customer service to our partners.

Required Skills:

• Proficiency in French Level >B2+                                                                                                                  
• Proficiency in English Level >B2+                                                                                                                  
• Basic computing and hardware knowledge and internet software.
• Basic networking knowledge. (Preferred).
• Customer Service and call center experience. (Preferred).
• Level 1 technical support experience (Preferred, at least one year).
• Sills to work in teams.

Job title: Associate Director/ Director – Technology Delivery
Location: Chennai / Bangalore / Hyderabad
Experience:  15-20  years
Education Qualification: Any Graduation

Roles and Responsibilities:

• Solution Architect should be able to work on pre-sales and will be responsible for understanding business requirements of the clients/prospective clients in digital implementation areas and address the needs of the clients.
• Should be able to decide Technology stacks, balance between best technology and price for all RFPs and closely work with pre-sales team on solutioning
• Define needed architecture, governance, standards, principles, and guard rails to meet development best practices, data governance, and security requirements
• Accountable for end to end Technical Solution Architecture and Sizing

Required and Desired Skills:

• 15+ years of experience as Techno-Manager – Architect with strong management experience.
• Should have lead multiple technology streams includes CSPs like AWS, Azure, Google, Salesforce, ServiceNow, Java, .Net, PHP, Database, EDW, BI and AI/ML
• Should have experience in managing teams in multiple domains and technologies; executing full life-cycle development projects, working with cross functional teams and team management
• Should have strong experience in SCRUM and other SDLC Process
• Provide critical input to inform and drive development of Center of Excellence