Trilingual Technical Support

Job Category :

Costa Rica
Posted 1 month ago

Job title: Trilingual Technical Support (French+English+Spanish)

Work Location: TerraCampus, Tres Rios

Qualification: High School Diploma

Experience: Minimum 1 years of relevant experience

No of openings: 2

Roles and Responsibilities:

  • Resolve technical issues related to the project platform and different products.
  • Complete detailed tickets and reports of the technical assistance provided, steps taken, and resolution of cases.
  • Report to the assigned team lead.
  • Maintain a good work ethic, as well as be transparent all the time.
  • Provide outstanding customer service to our partners.

Required Skills:

  • Proficiency in French Level >B2+                                                                                                                  
  • Proficiency in English Level >B2+                                                                                                                  
  • Basic computing and hardware knowledge and internet software.
  • Basic networking knowledge. (Preferred).
  • Customer Service and call center experience. (Preferred).
  • Level 1 technical support experience (Preferred, at least one year).
  • Sills to work in teams.

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Job Level1- 5 Years

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