Join Our Team
Position Title: Technical Support Representatives
Number of Openings: 100+ positions
Location: Chennai, India
Working Hours: US Shift timings (Rotational night shifts)
Experience: 6 months – 8yrs
Roles and Responsibilities:
- Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
- Technical Support includes queries related to consumer products and resolving the issues related to these devices.
- Customer Support includes queries related to warranty and RMA Status.
- These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
- Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
Key Competencies:
- Strength in communication, teamwork, processes, and customer orientated
Required Skills:
- Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
- Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
- Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
- Excellent Verbal & Written Communication skills
- Flexible to work Night shifts.
Submit the form below to apply
| Job Level | Fresher / Entry Level |
Job title : Customer Care Specialist
Work Location: UltraLag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion
Role and Responsibilities
- Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into system.
- Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
- Meets or exceeds various performance requirements, including but not limited to
- Customer service skills,
- Accuracy, schedule adherence,
- Speed to resolution
- Partners with escalation group to obtain addition support.
Required Skills & Desired Skills
- Proficiency English Level >B2+
- 6 months experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
- environment
- Strong communication, organizational, and influencing skills
Submit the form below to apply
| Job Level | 1- 5 Years, Fresher / Entry Level |
Position Title: Customer Service Representative
Location: Romania
Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs
Experience
- Minimum 6 months -1 year of demonstrated customer service-oriented experience
Functional Skills
- High level Integrity, understand & abide by our business practices
- Willingness to learn (LOB specific product/service, policies & processes), execute and improve
- Ability to effectively navigate through desktop tools, applications and websites
- Basic Knowledge on MS Office
- Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
- Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
- Ability to utilize various documentary and personnel resources to craft case-specific action plans
- Ability to work with a sense of urgency
- Ability to spot and report areas for continuous process improvement
- This role is temporarily remote due to COVID-19.
- You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
- Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.
Soft Skills:
- Must possess excellent oral and written communication skills in German/French/Italian + English
- Ability to express precisely and with clarity
- Excellent listening & Probing Skills
- Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
- Ability to express empathy and exhibit a desire to help others
- Provide case handling that is unique and based on each individual customer’s specific needs and schedule
- Ability to de-escalate difficult customer issues to full resolution
- Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
- Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
- Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
- Ability to handle high volume of tikets, phone calls, and chats.
- Being a true team player is a must.
Submit the form below to apply
| Job Level | Fresher / Entry Level |
Job title: Network Engineer
Work Location: Dalian, China
Experience: 1+ year
Language and No of Positions:
Fluent Japanese with reading and writing English ability – 5
Fluent Korean with reading and writing English ability – 1
Roles and Responsibilities:
- Work directly with Juniper Networks customers and partners by supporting Juniper’s Infrastructure products in the largest and most advanced IP networks in the world.
- Troubleshoot complex network issues, replicate customer issues and facilitating communication with customer, partner, and Juniper engineering staff.
- Apart from outstanding troubleshooting skills, job duties should have a good searching skill on the knowledge base and also have a excellent wring article skills for a new knowledge and upcoming features,
Required skills:
- 1+ years of industry experience working in a Customer Support role. Experience in working in Network Operations Centres is a plus.
- Strong knowledge in IP service, Access Control, TCP/IP, networking concepts.
- Requires TCP/IP protocol knowledge, routing protocol experience and strong transferable skills in other networking disciplines.
- Requires knowledge and expertise in the protocols: VLAN, ARP, STP, IS-IS, DHCP, VRRP, RIP, OSPF, BGP, MPLS, LDP, RSVP.
- Knowledge with Multicast/COS/MP-BGP/EVPN will be a plus
- Requires analytical skills to debug and isolate problems.
- Self-starter, proactive and must be able to handle multiple tasks.
- Passion for the networking tech knowledges or new technologies related are required.
- Must have strong communication and interpersonal skills
- JNCIA/JNCIS/JNCIP/JNCIE is a plus
- CCNA/CCNP/CCIE is a plus
What do you get?
- Full-time employment and competitive salary
- Good study opportunities
Additional Benefits:
- Holiday benefits
- Project bonus
- Periodic Health examination
- Annual leave & Sick leave
- Supplementary medical insurance
Submit the form below to apply
| Job Level | 1 – 2 Years |
Job title: Customer Support Representative
Work Location: Chennai
Experience: 0-10 years
Qualification: Any graduate/Non-graduate with experience
Roles and Responsibilities:
- Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
- Technical Support includes queries related to consumer products and resolving the issues related to these devices.
- Customer Support includes queries related to warranty and RMA Status.
- These voice calls should be handled with a service level of above 80% and 100% for email cases respectively as defined in the Standard Operating Procedure.
- Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
- Excellent Verbal & Written Communication skills
- Flexible to work in Night shifts.
Required Skills:
- Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
- Added advantage if familiar with Mac, Linux and Virtualization concept (VMware/virtual box)
- Logical thinking, problem-solving skills; Practical approach on troubleshooting and understanding a reported issue.
Key Competencies:
- Strength in communication, teamwork, processes and customer orientated
Submit the form below to apply
| Job Level | Senior Level |
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.