Customer Care Specialist

Job Category :

Costa Rica
Posted 3 months ago

Job title : Customer Care Specialist
Work Location: UltraLag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

  • Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
  • Documents details of customer interaction into system.
  • Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
  • Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
  • Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
  • Meets or exceeds various performance requirements, including but not limited to
  • Customer service skills,
  • Accuracy, schedule adherence,
  • Speed to resolution
  • Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

  • Proficiency English Level >B2+                                          
  • 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
  • environment
  • Strong communication, organizational, and influencing skills

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Job Level1- 5 Years,&nbspFresher / Entry Level

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