Careers at Movate – Colombia

Position Title: Senior Director/ Director Finance

Location: Taguig City, Philippines

Experience: 8-10 years of financial work experience in Philippines

Summary:

Philippines Finance manager will be playing a key role in the Leadership team while leading Philippines Finance function. This role will provide financial and operational leadership, working closely with the business leaders across the country, focusing on strategic growth of Movate’s business in Philippines. This includes driving commercial growth, operating performance as well as key initiatives while ensuring tight controls on accounting & compliance. This role reports to the Controller.

Roles and Responsibilities:

• Partner with the Philippines Leadership Team and CFO to execute on the business strategy, focusing on commercial finance & cost management.
• Liaise as required with the customers and channel partners on operational maters
• Lead commercial intensity and instill “daily” rigor (eg Orders and sales pacing) by providing management with timely, complete and accurate financial information for business decision-making process.
• Proactively identify process improvements and engage stakeholders to develop actions to reduce business costs, improve profitability and liquidity
• Work closely with local statutory authorities to ensure 100% compliance
• Lead Philippines finance function by providing mentoring and coaching to the team; provide oversight to Controllership, Tax, as well as Shared Services to enable smooth closing process. Support internal and external financial audits as required.

Required Qualifications:

• CPA or any equivalent degree in Finance, or Business Administration and minimum of 8-10 years of financial work experience in Philippines
• Experience working in global business environment with sound understanding of global process and transactional flows
• Experience leading in a matrixed environment, leading team members balancing execution through others with inclusiveness, leveraging expertise, clear thinking, imagination, and external focus.
• Lean mindset, seeking to improve, automate and digitize
• Demonstrated experience and understanding of Accounting Principles and Controllership.

Desired Characteristics

• Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
• Clear thinking/problem solving successfully led cross-functional projects/process improvement within operations/finance function involving process improvement; able to quickly grasp new ideas

Submit the form below to apply

Job title: Technical support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 60+ Openings

Roles and Responsibilities:                                                                                        

• Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
• Necessary documentation of calls.
• Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

• 1-5 Years relevant work experience
• Excellent communication skills.
• Graduation is mandatory,
• Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

• Updated CV
• Academic qualifications documents

Job title: Associate Director Sales – Enterprise Product Support Services
Location: Chennai / Bangalore / Hyderabad
Experience:  10+  years

Summary:

You’re eyeing the most resilient, fastest growing, and most awarded technology consulting services provider in the industry! With a strong growth rate and numerous recognitions under the belt, Movate is setting the stage for transformation and adapting for tomorrow. You’ll take charge of hunting new business accounts for our B2B Support / Enterprise Product Support Services. If you have passion for hunting and are a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence, this is the role for you.

Roles and Responsibilities:

• Meet / exceed revenue targets through recognised revenue from new logos acquired and through active pipeline management.
• Build high performance teams, improve organizational efficiencies, build scalable business processes to exceed goals
• Contribute to and execute Go-to-Market strategy for Movate
• Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings.
• Manage end-to-end sales cycle responsibility for customer acquisition and stakeholder management and will be responsible for supporting the strategy and execution of Movate growth
• Create a defined set of target accounts across desired industry verticals. Develop and execute a pursuit strategy for them.
• Target industry verticals include but are not limited to technology (across sectors), retail, ecommerce, fintech, hospitality, travel, mobility, and marketplace apps
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue.
• Manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals / RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations)
• Use internal sales tracking tools diligently to maintain full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline.
• Present entire portfolio of Movate solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed).
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current clients.

Required and Desired Skills:

• At least10+ years of relevant sales experience, from Enterprise Product Support Services background
• Minimum 5 years of latest experience in US focused sales.
• A seasoned hunter, skilled at generating their own leads through cold calling, research, networking, industry relationships and partners.
• Experience in selling B2B support / Enterprise Product Support services across the customer lifecycle
• Experience in managing a team of hunters who would be performing similar roles across a pre-designated set of target accounts
• A self-starter with a passion for New Logo Sales and Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Ability to represent company in external forums, conferences, analyst / advisor meetings, panels, etc.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
• Previous executive level consultative sales experience, specifically working with C suite executives to negotiate and close deals.
• Highly skilled and proven track record of sales negotiation and executive leadership relationships
• Track record of meeting and/or over-achieving sales revenue targets
• Negotiate pricing and contracts. Meet and exceed quota standards.

Location: Temple, TX (Onsite)

Education: High School Diploma

Experience:  Minimum 6 months in a Customer Service Role

No of Openings: 50+

Summary:

• Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms.
• Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Focus of work may be in pre-sale or post-sales or both

Roles and Responsibilities:

• Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements).
• Proactively remaining current with internal customer service Standard Operating Procedures (SOPs)
• Investigating fraudulent player behaviour, taking appropriate actions as per the SOP such as monitoring transactions & customer records via internal and external fraud prevention systems.
• Communicating through Customer Relationship Management and incident tools.
• Provide Know Your Customer and document verification services to customers.
• Additional tasks may be required including updating & creating SOPs, investigating patron complaints, and outbound campaigns.
• Show a commitment to ensuring responsible gaming.
• Use both internal and external systems to access player personal data, including transaction history, payment details/history, responsible gaming limits, exclusion status, physical location during play, and identity verification to help resolve player queries and problems. Systems include but are not limited to OPS, THOR, GeoComply, and various payment processing back offices.

Required Skills:

• 1+ years of experience in a Customer Service position, preferably in a 24/7 Call Center environment.
• Flexibility to work Monday – Sunday any 8 hours between 8 AM-8 PM EST/ 2 PM – 2 AM EST (we will be allotting), including all holidays.  There are no exceptions to this rule.
• High School diploma (or equivalent)
• Must be organized and detail-oriented with a strong focus on providing superior Customer Service.
• Excellent written and verbal communication skills, capable of explaining technical issues in a comprehensive manner
• Strong time management skills that enable you to perform and deliver results with high work volumes.
• A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed.
• Enthusiastic and positive attitude, with a strong desire to learn all aspects of the business.
• Must be able and willing to operate in a 24/7 shift work environment.

Desired Skills:

• Previous experience in the Online Gaming industry
• Any technical certification or secondary education
• Experience in a 24/7 call center Supervisory Responsibilities

Eligibility criteria: 

• Online Assessment to be completed
• Min 6 months of experience in a call center environment
• Must be able to commute to Temple, TX

Job title: Technical Trainer – Professional Services
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 3+ years of experience
No of openings: 1

Roles and Responsibilities:

• Dual role – 70% training delivery and 30% professional services deployment projects
• Design, develop and maintain training curriculum for varying technical audiences. This includes updating curriculum and materials as new features are introduced. Help to create Stories and
• Use Cases to frame and elaborate the course learning goals in the context of real-world applications.
• Design, develop and maintain presentation content, quizzes, certification exam questions and a
• job-task analysis for training courses.
• Design, develop and maintain lab exercises and guides to give students hands-on experience in
• training labs and provide supporting material for post-training reference.
• Continue to develop the project Certification curriculum and process.
• Support field trainers to ensure engaging delivery of courseware to students
• Self-manage your projects with a high organization, report on updates, be accountable and keep
• your team abreast of project status.
• Develop strong working relationships with subject matter experts (inside or outside the company)
• to validate course design and content.
• Train trainers. Deliver beta courses as part of honing a course. You may occasionally co-teach a
• class with a new training partner as they ramp-up.
• Lead the Partner and End Customer training efforts to satisfy training demands.
• Continuous use of Customer Satisfaction metrics and to gain and apply feedback from students,
• trainers, and SEs from all training activities.
• Present the project cloud security assessments to Customer
• Create and deliver detailed and professional level documentation
• Understand System integration with SSO, AD, Proxies, Cloud API’s, VM’s & Firewalls
• Create evaluation test plans and implement DLP solutions

Required Skills:

• 3+ years of experience as a Professional Services Consultant with a proven track record and
• demonstrable skills at presenting technical information at the business executive level or at the
• architect level
• Excellent knowledge and experience with network security technologies including but not limited
• to: CASB, Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP, and Encryption.
• Working knowledge of HTTP(S), DNS and Layers 4-7.
• Experience in leading live and remote training sessions, preferably to a distributed audience.
• Experience writing clear step-by-step instructions to meet well-defined objectives
• Project management skills, including clear communications, to keep your team apprised of status
• and to get help when you need it
• Bachelor’s degree

Job title: Director / Senior Director – Sales Hunter OnDemand
Location: USA
Experience: 10+ years of relevant sales experience

Summary:

You’re eyeing the most resilient, fastest growing, and most awarded technology consulting services provider in the industry! With a strong growth rate and numerous recognitions under the belt, Movate is setting the stage for transformation and adapting for tomorrow. You’ll take charge of hunting new business accounts for our B2C Support / Customer Experience management Services across services such as Sales, Customer Service, Billing, Technical Support, Premium Services, Retention, Account Management, Digital Transformation Services and Analytics. If you have passion for hunting and are a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence, this is the role for you.

• We are looking for passionate and experienced candidates with a proven track record of acquiring new logos.
• Experience in selling B2C support / customer experience management services across the customer lifecycle
• Target industry verticals include but are not limited to technology (across sectors), retail, ecommerce, fintech, hospitality, travel, mobility, and marketplace apps
• This individual will have end-to-end sales cycle responsibility for customer acquisition and stakeholder management and will be responsible for supporting the strategy and execution of Movate growth

Roles and Responsibilities:

• Meet / exceed revenue targets through recognised revenue from new logos acquired and through active pipeline management.
• Build high performance teams, improve organizational efficiencies, build scalable business processes to exceed goals
• Contribute to and execute Go-to-Market strategy for Movate
• Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings.
• Create a defined set of target accounts across desired industry verticals. Develop and execute a pursuit strategy for them.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue.
• Manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals / RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations)
• Use internal sales tracking tools diligently to maintain a full record of all sales activity and generate reports for stakeholders, providing visibility into the sales pipeline.
• Present entire portfolio of Movate solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed).
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current clients.

Required Skills:

• At least 10+ years of relevant sales experience from organization that is engaged with Gig workforce facilitating Customer Experience / Contact Centers
• A seasoned hunter, skilled at generating their own leads through cold calling, research, networking, industry relationships and partners
• Experience in managing a team of hunters who would be performing similar roles across a pre-designated set of target accounts
• A self-starter with a passion for New Logo Sales and Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Ability to represent company in external forums, conferences, analyst / advisor meetings, panels, etc.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
• Previous executive level consultative sales experience, specifically working with C suite executives to negotiate and close deals.
• Highly skilled and proven track record of sales negotiation and executive leadership relationships
• Track record of meeting and/or over-achieving sales revenue targets
• Negotiate pricing and contracts. Meet and exceed quota standards.

Job title: Account Manager – Hi-Tech
Location: Hyderabad
Experience:  10- 20 years

Roles and Responsibilities:

• Manage a portfolio of accounts in Hi-Tech selling all the service lines
• Manage the portfolio revenue and margin goals for the given financial year
• Drive KPIs, SLA’s and evangelize the adoption
• Lead customer relationship representing all service lines as portfolio leader
• Provide delivery oversight to fulfil contractual obligations as per the MSA and SOWs.
• Develop account plans, sales growth strategy and execute the same
• Interface with Marketing to support brand-building initiatives among potential customers
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue
• Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings. Also position Movate’s expertise in identified areas, help create unique differentiators
• Define customer strategy / priorities for the practice, based on a clear understanding of customer needs and pain points
• Respond to RFPs working collaboratively with pre-sales and solutions teams
• Collaborate with delivery teams to ensure timely fulfillment of open requirements
• Provide inputs to solutions teams about market trends and competitive intelligence to sharpen solutions
• Identify potential strategic partners, alliances, and relationships on an on-going basis to grow the business
• Drive sales excellence and CSAT in collaboration with the delivery organization

Required and Desired skills:

• 10-20 years of relevant experience in IT Industry
• Should have experience of working with Clients in the Hi-Tech space and should have experience of Client Relationship Management/Account Management, Onshore and offshore delivery models
• Going beyond existing stakeholders, mapping new LOB’s / Stakeholders, and positioning Movate services around Hi-Tech & Digital Engineer Services
• Understanding of industry business trends and current challenges, and ability to carve potential opportunities based on internal capabilities and offerings
• Proven experience of successful client relationship management and delivering account growth within Microsoft Account
• Proven track record of being able to grow existing book of business be it upsell and cross sell services into other buying centers of the same organization
• Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
• Ability to work their way up the value chain through proactive proposals and thought leadership.
• Assertive, yet consultative sales acumen.
• A self-starter with a passion for Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Experience in implementing best practices sales methodologies and techniques.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
• Track record of meeting and/or over-achieving sales revenue targets by being able to match services offerings with customer needs

Job title: Technical Support Tier 2
Work Location: Barranquilla, Atlantico
Qualification: High School Diploma
Experience: 2+ years in networking or security systems
No of openings: 1

Roles and Responsibilities:

• Analyze, track and resolve customer’s technical  issues in a professional, timely manner
• Interact with TAM and other support team members to investigate and resolve issues
• Assist field personnel (SE’s, Sales) with technical issues reported on pilots and deployments
• Help to maintain the company’s customer-facing support facilities
• Contribute to the company’s support Knowledge Base
• Remote work with customers over phone, Webex and (occasionally) on-site

Required Skills:

• 2+ years of experience in networking or security systems
• Experience with Support of Security products
• Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point
• Knowledge with vulnerability scanner systems
• Hands on System Administration skills and experience with Linux
• Excellent communication skills, both verbal and written, ability to work independently and with a group, as well as the ability to work in a fast-paced environment
• Credentials:
• CISSP highly desirable
• Other security/network certifications desirable (Such as GIAC, etc.)
• Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
• Knowledge with Linux OS

Job title: Technical Support Tier 1
Work Location: Barranquilla, Colombia On-site  
Qualification: High School Diploma
Experience : 6 months
No of openings: 2

Roles and Responsibilities:

• Respond to customer e-mails, phone calls, and chats in a timely manner
• Address voice and data issues and work with other teams to drive resolution
• Troubleshoot customer connectivity issues
• Coordinate with other Engineer to diagnose and fix site issues
• Remain available in a call queue to answer inbound calls
• Stay updated on changing processes and new company products
• Attend training sessions as assigned by management
• Willingness to work flexible hours during nights and weekends is preferred

Required Skills:

• Basic computer and network support knowledge.
• Previous call center and CRM system experience desired, but not required
• Critical thinking skills, resourceful and effective decision-making
• Exceptional conflict resolution, and problem-solving skills
• Strong attention to detail
• Ability to multi-task and juggle multiple high-priority issues simultaneously .
• Advanced English.
• Full availability.

Job title: Retail Agent (Bilingual)
Work Location: UltraLag, Lagunilla Heredia
Education Qualification: High School Diploma
Experience: Minimum 3 Months
No of openings: 100+

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills:

• Proficiency English Level >B2+                                                                                                                  
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Technical Support Engineer

Work Location: Dalian, China

Experience: Minimum 1.5 years

Qualification: Bachelor’s degree in computer science, Engineering or equivalent

No of openings: 1

Roles and Responsibilities:

• Handles first level calls/cases from SL3/SL4 customers

• Case ownership, documentation and management

• Customer Management, Setting right expectation, Situation handling

• Driving case progression as per the SLA

• Utilizing tools and systems

• Working with relevant groups in the client organization (SE, Support Manager, L3) for case

progression and updates

• Backlog Management and meet the expectation set with customers

• Work on pending cases(backlogs) and drive towards closure

• Periodic follow up as per SLA defined by the client

• Process, Queue Adherence and SLA awareness

• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)

• Knowledge Base Article Creation when there is an opportunity for it

• To contribute knowledge base and the knowledge sharing forum

• Improving customer experience and Building relationship

• Completing ACE and PCNSE certification within 120 days of go-live

Qualifications & Experiences::

• Bachelor’s degree in computer science, Engineering or equivalent or demonstrated skill

and/or related industry experience

• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,

FTP, TFTP).

• Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.

• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

• Experience on routing protocols – RIP V1/V2, OSPF, and BGP

• Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x

• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper

SRX will be an advantage.

• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.

• CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.

• Knowledge of DHCP.

Language:

• Fluent English ability & Korean ability

Job title: Vice President of Solutions – Sales
Location: USA
Experience: 15+ years of experience

Summary:

• The VP – Solutions will bring extraordinary focus and expertise in designing, implementing, and scaling dynamic solutions focused on client-centricity, growth, and well-being.
• The candidate should be a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence.
• The ability to create solutions that highlight core operational expertise in B2C support combined with cutting-edge digital solutions that solve needs across the customer lifecycle/journey is critical to the success of this role.
• Being able to listen to customer problems and craft solutions spontaneously, by considering capability, industry trends, and examples of similar engagements and/or solutions is essential.

Roles and Responsibilities:

• Responsible to partner with sales and account management to drive relationship elevation and business growth by presenting Movate solutions, services offerings and capabilities to clients clearly articulating our value proposition, differentiators, and ROI.
• Work closely with cross-functional teams from solutions, bid management, innovation labs, operations, and other functional stakeholders (recruitment, quality, training, etc.) to build customer specific solutions.
• Contribute to and execute Go-to-Market strategy.
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current/new clients.
• Provide support to the sales team in executing the complete sales process for existing and new customers from deal capture through close, demonstrating successful client analysis, qualification and presentation, and proposal of solutions.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Establish strong relationships and credibility with clients.
• Build high performance teams, improve organizational efficiencies, build scalable business processes and infrastructure.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our solutions, business, and revenue.

Required Skills:

• 15+ years of work experience, with experience in solutions, operations, or relationship management selling B2C support services, preferably in the technology domain (not a requirement, will be an advantage)
• Strong internal and external client and stakeholder facing skills with excellent communication, negotiation, and solution skills.
• Develop and drive analytics solutions, digital transformation, deploy automation led solutions, and service improvements to deliver value added services to the clients with the primary focus of driving a better customer experience and ROI.
• Experience with socializing and presenting solutions, analysis, proposals, and strategies to organizational leaders.
• Strong analytical and problem-solving skills; ability to analyze data, understand trends and develop solutions for action based on the analysis.
• Ability to conduct thorough research to understand customers stated and non-stated needs and build cohesive solutions across suite of solutions that could cut across multiple delivery verticals.
• Work with stakeholders across multiple buying centers (Operations, IT, Procurement, Marketing, etc.) in the client organization to garner support for the proposed solution.
• Strong track record of cross-functional leadership, general management capabilities.
• Strong business acumen and the ability to successfully navigate and influence strong personalities within a complex business environment.
• Ability to pay attention to detail while handling multiple, simultaneous projects. Excellent communication and facilitation skills, proven track record of building strong relationships with stakeholders.
• Data driven with a keen eye for detail – proactive identification of failure points/risks and develop action/mitigation plans.
• Ownership & accountable – for the team performance (SLAs and KPIs).
• Previous senior level consultative sales experience, specifically working with C level executives to negotiate and close deals.

Job title: Director / Senior Director – Sales Hunter
Location: USA
Experience: 10+ years of relevant sales experience

Summary:

You’re eyeing the most resilient, fastest growing, and most awarded technology consulting services provider in the industry! With a strong growth rate and numerous recognitions under the belt, Movate is setting the stage for transformation and adapting for tomorrow. You’ll take charge of hunting new business accounts for our B2C Support / Customer Experience management Services across services such as Sales, Customer Service, Billing, Technical Support, Premium Services, Retention, Account Management, Digital Transformation Services and Analytics. If you have passion for hunting and are a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence, this is the role for you.

• We are looking for passionate and experienced candidates with a proven track record of acquiring new logos.
• Experience in selling B2C support / customer experience management services across the customer lifecycle
• Target industry verticals include but are not limited to technology (across sectors), retail, ecommerce, fintech, hospitality, travel, mobility, and marketplace apps
• This individual will have end-to-end sales cycle responsibility for customer acquisition and stakeholder management and will be responsible for supporting the strategy and execution of Movate growth

Roles and Responsibilities:

• Meet / exceed revenue targets through recognised revenue from new logos acquired and through active pipeline management.
• Build high performance teams, improve organizational efficiencies, build scalable business processes to exceed goals
• Contribute to and execute Go-to-Market strategy for Movate
• Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings.
• Create a defined set of target accounts across desired industry verticals. Develop and execute a pursuit strategy for them.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue.
• Manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals / RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations)
• Use internal sales tracking tools diligently to maintain a full record of all sales activity and generate reports for stakeholders, providing visibility into the sales pipeline.
• Present entire portfolio of Movate solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed).
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current clients.

Required Skills:

• At least 10+ years of relevant sales experience from organization that is engaged with Gig workforce facilitating Customer Experience / Contact Centers
• A seasoned hunter, skilled at generating their own leads through cold calling, research, networking, industry relationships and partners
• Experience in managing a team of hunters who would be performing similar roles across a pre-designated set of target accounts
• A self-starter with a passion for New Logo Sales and Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Ability to represent company in external forums, conferences, analyst / advisor meetings, panels, etc.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
• Previous executive level consultative sales experience, specifically working with C suite executives to negotiate and close deals.
• Highly skilled and proven track record of sales negotiation and executive leadership relationships
• Track record of meeting and/or over-achieving sales revenue targets
• Negotiate pricing and contracts. Meet and exceed quota standards.

Job title: IT Manager
Work location: Costa Rica
Total work experience: 6-12 years
Relevant experience: 5-6 years
Education qualification: Any Graduate / Diploma Engineer

Roles and Responsibilities:

• Candidate must work as SPOC for all IT requirements and support for the CR location.  Supervise team and delegate the daily/weekly/monthly work
• Conducting team meetings and review deliverables
• SLA Measurement, Reporting & Adherence
• Periodic evolution of SLA metrics and Audits
• Participate in all  IT audits for the location and assist business and Infosec team
• Provide technical resolution to L1 team in case any support is needed
• Provide Deskside support for 3 offices in CR and address all issues within SLA
• Experience in desktop engineering including Imaging, packaging, software distribution etc
• IT Inventory management, update in Asset tool for all assets movement
• Ability to interact with Site Leader and other business stake holders during project ramp up, participate in discussion with business and client if required
• Regular connect with key users / senior users and take continuous feedback and do continuous service improvment and users experience
• Measure Endpoint Compliance &  achieve desired target as per company’s IT guidelines
• Ability to drive and manage IT operations at locations with minimum involvement of leadership team
• Coordinate with all backened IT team, client IT team for any outage or major IT issue for business or projects

Required Skills & Desired Skills

• 5-6 years relevant work experience and IT Manager
• Good knowledge on IT Infrastructure like Active Directory, DNS, DHCP, Proxy, Patch Management, Remote software Deployment tool, LAN, WAN, Wifi, Azure etc
• Strong knowledge and experience in managing End users Computing, IT Helpdesk, IT Service Desk Ticketing Tool
• Understand key matrics and define KRA for team and measure team’s performance
• Good understanding on VPN, Antivirus, Palo Alto XDR, Bit Locker, DLP etc
• Basic understanding on Azure, MFA, Azure AD, Exchange online
• Good troubleshooting skills on networking related troubleshooting from endpoint side, slow performance of systems etc.
• Must be good in Stake holders management
• Must have excellent communication skills
• Accountability & End to end ownership to deliver the support on time
• Must track CSAT & DSAT and take necessary actions to improve Users Experience
• Must have experience to manage IT operation for 1000+ end users and knowledge on BPO IT operations would be an added advantage
• Knowledge on SLA, OLA, ITIL processes
• Excellent Team management skills

Job title: Assistant Manager/ Manager – Analyst Relations
Work Location: Bengaluru
Education : Any Bachelor’s Degree – MBA is highly preferred
Experience: 3 – 5 years

Roles and Responsibilities:

• Own analyst responses to showcase organization capabilities for lead analysts. Manage end-to-end participation in analyst studies and coordinate with multiple teams. Maintain relationships with leading analysts for market insight.
• Identify key industry analysts, research firms, and influencers relevant to Movate’s industry and product services.
• Collaborate with internal stakeholders across business units and work with practice leadership to understand initiatives and actualize learnings to leading analysts.
• Support strategic planning and review process through ongoing collection, tracking, analysis and presentation of information related to business priorities, competitive intelligence, industry growth trends etc.
• Convert open-ended/ multi-dimensional ideas into clear narratives, solutions, or flows on slides
• Support thought leadership and strategic marketing activities to improve internal and external branding and ensure messaging is coherent with strategic priorities.
• Support demand generation team on 360-degree integrated marketing campaigns as required

Requirements:

• Experience in the range of 3-5 years
• Exhibit strategic, analytical, critical thinking and strong solutioning skills
• Strong business acumen, ability to understand abstract ideas, perform strategic analysis and delivery through execution with limited direction
• Knowledge and experience of customer service and IT industry is preferred
• Attention to detail, with ability to learn new concepts quickly
• MBA not mandatory but will be preferred