Technical Support Tier 2 – Colombia

Job Category :

Posted 2 months ago

Job title: Technical Support Tier 2
Work Location: Barranquilla, Atlantico
Qualification: High School Diploma
Experience: 2+ years in networking or security systems
No of openings: 1

Roles and Responsibilities:

  • Analyze, track and resolve customer’s technical  issues in a professional, timely manner
  • Interact with TAM and other support team members to investigate and resolve issues
  • Assist field personnel (SE’s, Sales) with technical issues reported on pilots and deployments
  • Help to maintain the company’s customer-facing support facilities
  • Contribute to the company’s support Knowledge Base
  • Remote work with customers over phone, Webex and (occasionally) on-site

Required Skills:

  • 2+ years of experience in networking or security systems
  • Experience with Support of Security products
  • Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point
  • Knowledge with vulnerability scanner systems
  • Hands on System Administration skills and experience with Linux
  • Excellent communication skills, both verbal and written, ability to work independently and with a group, as well as the ability to work in a fast-paced environment
  • Credentials:
  • CISSP highly desirable
  • Other security/network certifications desirable (Such as GIAC, etc.)
  • Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
  • Knowledge with Linux OS

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