Job title: Account Manager – Hi-Tech
Location: Hyderabad
Experience: 10- 20 years
Roles and Responsibilities:
- Manage a portfolio of accounts in Hi-Tech selling all the service lines
- Manage the portfolio revenue and margin goals for the given financial year
- Drive KPIs, SLA’s and evangelize the adoption
- Lead customer relationship representing all service lines as portfolio leader
- Provide delivery oversight to fulfil contractual obligations as per the MSA and SOWs.
- Develop account plans, sales growth strategy and execute the same
- Interface with Marketing to support brand-building initiatives among potential customers
- Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue
- Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings. Also position Movate’s expertise in identified areas, help create unique differentiators
- Define customer strategy / priorities for the practice, based on a clear understanding of customer needs and pain points
- Respond to RFPs working collaboratively with pre-sales and solutions teams
- Collaborate with delivery teams to ensure timely fulfillment of open requirements
- Provide inputs to solutions teams about market trends and competitive intelligence to sharpen solutions
- Identify potential strategic partners, alliances, and relationships on an on-going basis to grow the business
- Drive sales excellence and CSAT in collaboration with the delivery organization
Required and Desired skills:
- 10-20 years of relevant experience in IT Industry
- Should have experience of working with Clients in the Hi-Tech space and should have experience of Client Relationship Management/Account Management, Onshore and offshore delivery models
- Going beyond existing stakeholders, mapping new LOB’s / Stakeholders, and positioning Movate services around Hi-Tech & Digital Engineer Services
- Understanding of industry business trends and current challenges, and ability to carve potential opportunities based on internal capabilities and offerings
- Proven experience of successful client relationship management and delivering account growth within Microsoft Account
- Proven track record of being able to grow existing book of business be it upsell and cross sell services into other buying centers of the same organization
- Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
- Ability to work their way up the value chain through proactive proposals and thought leadership.
- Assertive, yet consultative sales acumen.
- A self-starter with a passion for Business Development.
- Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
- Experience in implementing best practices sales methodologies and techniques.
- Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
- Track record of meeting and/or over-achieving sales revenue targets by being able to match services offerings with customer needs
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Job Level | 8-10 years |