Team Leader – Customer Support

Job Category :

Chennai, India
Posted 1 month ago

Job title: Team Leader – Customer Support
Work Location: Chennai
Experience:  5- 7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Roles and Responsibilities:                                                                                        

  • Responsible to handle a 15-to-20-member team, Voice process (International) transactions to the best of customer’s satisfaction.
  • Drive the team to meet goals on all KRA/KPI and SLA’s.
  • Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Required Skills & Desired Skills                                                                                 

  • 5-7 Years relevant work experience
  • Should be a team player
  • Ability to handle a team with individual ownership
  • Should be patient enough to handle any kind of queries.
  • Good understanding of computers.
  • Should have Basic knowledge on computer hardware peripherals, Operation Systems,
  • Excellent Communication Skill.
  • Enthusiasm and strong self-motivation & self-reliance.
  • Time management skills, with a high degree of flexibility at work place.

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Job LevelSenior Level

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