Archives: resources
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The Power of AI-Driven Consultative Approaches
Every customer touchpoint represents a valuable sales opportunity. To maximize this potential, you must meticulously design every touchpoint and every engagement to be seamless and perfect. With the explosion of digital channels, streamlining experiences and understanding customer intent has become increasingly intricate. Fortunately, the rise of artificial intelligence (AI) is revolutionizing sales with game-changing insights-driven
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11% Boost in Sales Conversion with Gen AI-Powered Transformation
About the client The client is a leading satellite radio and music streaming provider with over 35 million active subscribers. Movate has been a strategic partner for 14+ years managing support across customer journey including pre-sales, sales, and post-sales covering product inquiries, subscriptions/accounts, billing & discounts, and support. The client was looking to improve efficiency,
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USD1.2M per month sales achievement by managing inbound & outbound sales for a leader in e-signature market
About the client Our client is a US-based company that allows organizations manage electronic agreements with electronic signatures on different devices. They have around 1.5 million clients in 180 countries. Client Challenge Our client was in the highly competitive subscription industry where their revenue is based on the number of active subscriptions they can handle.
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The Future of Water: Technology, Sustainability, and Innovation
The Future of Water: Technology, Sustainability, a | RSS.com The inaugural series of the podcast, Movate Talks – Business Insights Unplugged, features a key technology leader from the Northumbrian Water Group plc (NWG) who joined us for a discussion on the topic: The future of water: technology, sustainability & innovation. As the CIO, Nigel Watson
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Customer Experience Podcast
Movate Talks – Business Insights Unplugged The inaugural series of the podcast, Movate Talks – Business Insights Unplugged, features a key technology leader from the Northumbrian Water Group plc (NWG) who joined us for a discussion on the topic: The future of water: technology, sustainability & innovation.As the CIO, Nigel Watson is avid about ensuring
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40% TCO reduction using an efficient WFM solution for a US-based leading cloud communications company
About the client The client is a US-based cloud communications provider of residential telecommunications services based on voice over Internet Protocol (VoIP). They have products across unified communications, contact centers, communications APIs, home VoIP phone service providers. Client challenge The client was having a tough time balancing out multi-vendor OPEX costs while improving customer experience
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40% boost in sales using insights-driven selling for a leading American telecom equipment company
About the client Our client is a US-based, 30-year-old telecommunications company engaged in providing data, video and telephony systems for homes and businesses. Client Challenge The client wanted to improve its sales funnel and retain customers. Their sales figures weren’t painting a healthy picture. The client wanted its sales teams to improve on the way
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Empathetic support through a gig model for a leading manufacturer of outdoor products and automobiles
About the client Our client is a global company which designs, engineers, manufactures and distributes motocross, enduro, supermoto and street motorcycles. Client Challenge The client was consolidating their recent commissioned support centers and wanted support to be flawless despite the fact they were starting up. They wanted all customers to experience seamless support. Anticipating swells
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11% sales conversion improvement by fleet optimization and cross-sell upsell for a global smart mobility company
About the client Our client is an international mobility service provider with about 2,000 locations in more than 100 countries. They are active in the business areas of vehicle rental, car sharing, ride-hailing, and subscription services. Client challenge The client is the field of car rentals -a competitive market that is defined by other big
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Salesforce Revenue Cloud Services
Salesforce Revenue Cloud is part of the Salesforce Customer 360 Platform that provides a unified platform for managing sales, pricing, quoting, billing, and revenue recognition