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About the client The client is a US-based cloud communications provider of residential telecommunications services based on voice over Internet Protocol (VoIP). They have products across unified communications, contact centers, communications APIs, home VoIP phone service providers. Client challenge The client was having a tough time balancing out multi-vendor OPEX costs while improving customer experience

About the client Our client is a US-based, 30-year-old telecommunications company engaged in providing data, video and telephony systems for homes and businesses. Client Challenge The client wanted to improve its sales funnel and retain customers. Their sales figures weren’t painting a healthy picture. The client wanted its sales teams to improve on the way

About the client Our client is a global company which designs, engineers, manufactures and distributes motocross, enduro, supermoto and street motorcycles. Client Challenge The client was consolidating their recent commissioned support centers and wanted support to be flawless despite the fact they were starting up. They wanted all customers to experience seamless support. Anticipating swells

About the client Our client is an international mobility service provider with about 2,000 locations in more than 100 countries. They are active in the business areas of vehicle rental, car sharing, ride-hailing, and subscription services. Client challenge The client is the field of car rentals -a competitive market that is defined by other big

The client was facing difficulties with supporting customer requests during high-demand periods and was considering alternative customer support approaches alongside their traditional support model to enhance customer experience.