Author: Movate Admin
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From Fixed to Fluid: The Contact Center of the Future
Are contact center leaders deriving the maximum ROI from the present traditional model of their contact center? This question was central to the webinar with Chad McDaniel, President, Execs In The Know. Though contact centers have come a long way, the problem is inherent inflexibility to scale beyond a limit, high fixed operational costs, and
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Movate Newsletter – July 2023
As we stand mid-way through 2023, the global outlook seems bearish for the technology services industry. However, this is a great time to recalibrate the strategy in this new era of generative AI. Stay informed with the latest updates and insights in the Movate Newsletter for July 2023. Get ahead with timely industry news. Movate
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Debunking Migration Myths: Unveiling the Truths of Hyperscaler Migration with Movate
Introduction: In today’s rapidly evolving digital landscape, organizations are increasingly seeking flexibility and agility in their cloud infrastructure. As hyperscaler options expand and businesses strive to optimize their cloud strategies, the need to migrate from one hyperscaler to another has become a relevant consideration. However, misconceptions and perceived complexities surrounding hyperscaler migration often deter organizations
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Gen AI to Revolutionize QE
By Deepa Narayanasamy & Amit Derkar In today’s era, delivering consistent and superior quality of experience across channels with speed & scale is a critical competitive differentiator for global enterprises. As a result, Quality assurance/Testing, a pillar of the software development lifecycle, is undergoing a tectonic shift. As of 2023, organizations engaged in software development
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Movate Wins Gold Globee® Award
Movate won the 8th Annual 2023 Gold Globee® Award for American Business under the category Company of the Year – IT Services. This prestigious award celebrates excellence and innovation across various industries, recognizing exceptional achievements and contributions. The rigorous judging process involved over 350 industry experts from around the world, representing diverse backgrounds and perspectives.
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Microsoft partner ecosystem takes on AI boom, program shifts
Media: Tech Target Microsoft Inspire 2023 saw the company relaunch its partner program to address the expected boom in AI. Partners discuss technology developments and partner program changes. Microsoft this week recast its partner program for next-generation AI technology, which the company said could expand its partners’ total addressable market from $4 trillion to as much
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The Prompt Toward A New Era Of CX
Media: EITK Building better customer relationships and crafting more engaging and personalized experiences by tapping the prowess of this disruptive technology. By: Sid Victor, Head of Support Services at Movate AI’s new inflection point, generative technology, has captured the world by storm and could be the next giant leap to unleash the innovation and productivity we need.
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Movate GenAI Services
“Ignoring Generative AI Will Be a Costly Mistake For Enterprises.” – Forrester Generative AI has emerged as a transformative force in today’s technology and business landscape. This buzzy technology holds much promise in shaping digital customer experiences and revolutionizing how enterprises operate. Through its innate prowess to augment human efforts and generate deep insights, AI’s
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The Power of Generative AI with Salesforce
By Dheeraj Rawat & Amit Derkar Revolutionizing your Customer Relationship Management through the integration of GPT with Salesforce. In today’s hyper-competitive business landscape, delivering exceptional customer experiences is crucial for companies to stay ahead in the game. As technology continues to advance, artificial intelligence (AI) has emerged as a powerful tool for enhancing customer
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Modernize Legacy CRM Systems using Salesforce to Accelerate Value Realization
Media: CXOToday In the past few years, we have witnessed businesses changing at a warp speed with customer expectations at an all-time high, plus a challenging economy. The advent of cloud computing has radically transformed the landscape of enterprise business systems and the way business engage with customers. In this environment, businesses should effectively use