Author: Movate Admin
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Partner with the digital disruptor in contact center services
The evolving customer landscape and a pandemic-induced digital disruptor have forced contact centers to change overnight. Agents, CX, and technologies have undergone radical shifts in short turnaround times without any playbook to navigate the calamitous times. Let’s juxtapose this backdrop beside CSS Corp’s (Now known as Movate) transformational capabilities. ISG’s briefing report: “CSS Corp Leverages
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TSIA, CSS Corp co-author report: 2021 trends in outsourcing
The CSS Corp co-author report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing the contours of their strategic relationships with outsourcers to speed up the velocity of digital transformation. “Outsourcing” no longer connotes or denotes the hackneyed sense of sending call volumes offshore to take advantage of cost savings. Those days
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Work with the most awarded new age service provider
As we look back to March 2020 around the time when Covid-19 started rearing its ugly head, CSS Corp faced the most calamitous of months in its history. Frantic customers and employees endured the most torrid times ever and still are trying to come to grips with the reality of a disaster unlike any other
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AI in the contact center: the promise, the reality, and the future
Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre to improve customer care, increase operational efficiency and enhance security. And that experimentation will continue to grow. MIT found that by the end of 2020, 97% of large companies surveyed will deploy AI in contact center. In
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HFS Top 10: CSS Corp (now known as Movate) ranked 6th globally in digital associates services
Never has there been such a battle cry toward digital acceleration than now. The pandemic has accelerated the pivotal role that digital associates services play and the business outcomes they deliver. The “HFS Top 10: Digital Associates Services” report (January 2021) by Melissa O’Brien, VP Research, ranked CSS Corp (Now known asMovate) ahead of service providers such
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Now’s the time to put digital transformation initiatives into hyperdrive
Digital transformation (DX) is not a new initiative. In fact, Forbes states that 70% of companies had a DX initiative in place at the onset of the pandemic but weren’t far enough along to make the crisis a non-issue. As a result of the past couple months where digital has become central to every interaction, DX is back
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Make digital commerce work for you!
The past few months have called into question the traditional ideas of what constitutes business and how to do it “right”. What a new normal looks like is yet to be seen, but amid much uncertainty, one thing that has become abundantly clear is that every organization, irrespective for their size, has had to grapple
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Movate (formerly CSS Corp) awarded for exemplary resilience at the 5th annual pillar world awards 2020
Every organization, at some point, will be faced with a crisis. It may be something particular to the company – or as is the case with the COVID-19 pandemic – a situation that is being experienced by everyone globally. The ability to remain flexible, react quickly, lead with compassion, and emerge future-ready to operate in
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Movate (formerly CSS Corp) wins big at the Golden Globe Tiger awards 2020
2020 was a black swan year 2020 for organizations across the globe; but amidst the challenges, we learnt how to adapt and grow. CSS Corp’s resilience as an organization helped us to pivot and deliver consistently and we are happy to update that CSS Corp has won two prestigious awards at the Golden Globe Tiger Awards 2020. The
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Invest in Costa Rica: CSS Corp (now known as Movate) makes rapid strides in a trending location
Bienvenidos Costa Rica! This LATAM location has found its stride in becoming the go-to place for digital natives to find their creative voices. Costa Rica investment trends is not the new kid on the block when it comes to diversity. A new generation of change agents like Zs and millennials create a future of their