Enterprise Customer Support

Innovation-powered support experiences and experience-backed quality

Do you know what ensures a product’s long-term success? No matter how great your product is, it will only win customers’ hearts when the support services satisfy them. At Movate, we are dedicated to transforming every interaction with your customers to provide meaningful customer service.

The world has evolved, and with it, so have the customer needs. Product innovation alone is not enough to keep your customers loyal. What they need is an unforgettable experience as an incentive to keep coming back to your brand.

Movate makes this possible by gaining a deep understanding of your products and services and focusing on delivering customer satisfaction. We use smart analytics to get insights into customer behavior and improve retention.

Our services include welcome center service, customer database management, entitlement verification, and more. We will assist you in identifying new opportunities, delivering operational efficiencies, and forging deep relationships.

Ready to take customer loyalty to the next level? Partner with us today!

Entitlement verification

Giving your customers full and timely access to the right resources is necessary to increase customer satisfaction. At Movate, our experts ensure fast and efficient entitlement verification so that your customers can get privileged access to services for their needs.

Movate’s Enterprise Customer Support includes a Quick verification procedure with access to a thorough knowledge base
Skilled team of experts to manage the verification process
Increased customer satisfaction with seamless verification process

Enterprise Customer Support - Entitlement verification

Welcome center

Forging a smooth relationship from the very first interaction is crucial to providing a great customer experience. Our welcome center services ensure that customers’ first contact with the support service is frictionless. Build customer loyalty from the beginning with our welcome center services.

Built-in automated case creation
100% automated case routing
Multichannel support service with rich and personalized conversations
Single view of each customer to enhance relationship building

Customer database management

Merely tracking your customers is not enough to enhance their CX. What you need is a thorough understanding of their journeys and needs. Movate’s Enterprise Customer Support uses an advanced cognitive analytics engine to gain new insights into customer behavior and map customers’ journeys to cater to their needs better.

Improved customer retention
Maintain 9.0 and higher CSAT scores
Instant solution to customer issues and immediate feedback
Consistent, accurate, and relevant data to gain better insights
Align customer needs with your business goals

Customer database management with Enterprise Customer Support

RMA and logistics

Returns are an inevitable part of dealing with customers and with the right RMA procedures, they can increase customer satisfaction while ensuring your business runs smoothly. Movate offers RMA and logistics services to ensure a seamless and systematic flow of return procedures.

Increased process efficiency and reduce risks
Quick resolution of issues
Easy monitoring of return requests
Continuous improvement through analysis of return circumstances

Partner care

Deploying complex services to consumers takes a lot of work and can easily overwhelm your teams. Our Partner Care service works closely with your partners and their teams to ensure accurate and quick activation of even the most complex activation environments. Our services include activation services and evaluation, demos, and free trial licenses.

Speedy activation and licensing procedure
In-depth understanding of the product and services to ensure accuracy

Enterprise Customer Support including Partner care

Empower your enterprise support with digital accelerators

Smart log analytics

AI/ML based analytics solution that analyses massive device logs and automatically provides the related insights and KB articles to support teams

Automated quality assurance

Automated quality review of 100% of cases without any manual intervention and instant feedback to engineers

Intelligent search for efficient self-help

Automated in-depth search function across multiple repositories for quick and effective self-help

Smart virtual assistants

AI-enabled assistants for faster responses, specific answers, personalized experience, and uninterrupted service

Unified dashboard

Boost support engineer performance with a 360-degree view of the customer, integrated knowledge management, and AI-powered digital associate cobot

Accelerate. Innovate. Movate.

This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.

Resource Centre

Experience channel-less freedom

We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.

Augmented reality
Chat
Email
E-commerce
Social media
Remote login

In-person
SMS
Support app
Web
Video
Voice

Driving impact

Integrated support ecosystem across chat, email, self-help and voice channels
Multilingual and cross-functional customer support across front office RMA, logistics, invoicing, account management, entitlements, etc.
Shift-left strategy with automation and analytics to understand and improve customer journeys

Enable support teams with technology to drive smooth channel-less experiences
Automated customer engagement to furnish missing information and drive consistency
Process QA automation to drive 100% case audits and process adherence

Scalable and resilient solution to address variable demand with real-time routing
Priority routing for high-value customers with white glove support across all channels of support
Customer persona created based on demographics, past interactions, scores, subscription plans