Movate Edison Quality Manager

Deliver high quality service experience in every interaction with Movate Edison Quality Manager

World-class service with AI-powered quality assurance automation

As per a Gartner research, 88% of customer service leaders feel their quality assurance processes are ineffective and rarely match up to the customer view of quality. Movate Edison Quality Manager is an advanced AI-based quality assurance automation solution that ensures each and every customer interaction on every channel meets the high standards of service that your customers expect and deserve. It is easily configurable to your process requirements and smart enough to understand the language nuances to provide instant feedback on quantitative as well as qualitative parameters.

The business challenges that hold you back

  • Inaccurate view of overall quality with random sampling of cases reviewed
  • Over 30 minutes per case review when done manually with a risk of error
  • Delayed and reactive feedback to support engineers on process deviations

Ensure premium experiences for customers

  • Automated quality review of 100% of cases without any manual intervention
  • 3 seconds per case review with zero errors driving quality team’s productivity
  • Instant feedback on the process deviation for rapid course corrections

Outcomes assured

  • Up to 80% Reduction in Quality Team Effort
  • Over 5% Improvement in Service Quality
  • 24-37% CSAT Score Improvement

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