Team Lead – Customer Support (Call center) – Temple, TX

Job Category :

United States
Posted 1 month ago

Job title: Team Lead – Customer Support (Call center)
Location: Temple, TX (Onsite)
Education: High School Diploma
Experience:  2+ years of experience in a Customer Service Role
No of Openings: 4

Summary:

  • Supervise and lead a team of call center representatives
  • Monitor and evaluate team performance to ensure quality customer service
  • Provide coaching and feedback to team members to improve performance
  • Handle escalated customer inquiries and resolve issues in a timely manner
  • Analyze call center data and generate reports on team performance metrics
  • Collaborate with other departments to improve processes and customer satisfaction

Required Skills:

  • Minimum of 2 years of experience in a call center environment
  • Proven experience in sales or customer service
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent communication skills, both verbal and written, in English and Spanish
  • Ability to analyze data and make informed decisions to drive performance improvements
  • Proficient in project management techniques and tools
  • Multilingual skills are a plus

Desired Skills:

  • Previous call center team lead experience
  • Experience in a 24/7 call center Supervisory Responsibilities

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