Talent Acquisition Manager

Job Category :

Philippines
Posted 1 month ago

Job title: Talent Acquisition Manager
Work Location: Philippines
Experience: 8+years
Education Qualification: Any Graduation

Roles and Responsibilities:

  • Strategic partner who constantly innovates Talent Acquisition solutions that cater to the ever-increasing dynamic needs of the business
  • Partner with key stakeholders (Business Leaders, Hiring Managers, HR Business Partners, and IT) to determine future talent needs, drive sourcing strategies, and to effectively manage the onboarding process.
  • Develop a talent sourcing strategy and network of contacts to leverage relationships and networks in the contact center industry to identify and attract top talent to key business areas.
  • Ensure Recruitment teams are provided with the necessary tools, support, and guidance to effectively develop and execute their recruiting plans and strategies.
  • Build, engage and manage a team of high-performing sourcing and recruiting teams capable of meeting all staffing needs in an extremely fast-paced and ambiguous environment without compromising the quality.
  • Drive optimal performance across all hiring channels and have a control over key parameters like Closure rate, Turn Around Time (TAT), Cost Per Hire (CPH), and new hire retention program (0-90 days)
  • Initiate, negotiate, and manage working relationships with vendors and external business partners to facilitate the generation of high-quality candidates, screening services and talent acquisition.
  • Develop, implement, and monitor the candidate sourcing and evaluation processes, Identify, and recommend TA tools/systems to increase the efficiency of TA function.
  • Deliver regular reporting and analyses for Senior Management on key recruiting metrics.
  • Periodically coach and mentor the TA team for the growing needs of the business
  • Responsible for overall performance and motivating team to exceed department goals and objectives.
  • Travel as and when required.
  • Perform other related duties as assigned.

Required and Desired Skills:

  • 5+ years of experience in handling high-volume recruitment for contact center business / BPO
  • 3 years of experience in a leadership role managing leaders and a team of full life cycle recruiters
  • Bachelor’s Degree or equivalent experience
  • Must have proven track record in high-volume, entry-level recruitment, recruitment systems, market research capabilities, staff development and performance management.
  • Experience in managing teams spread across various locations in US (both contingent and full time)
  • A successful track record of developing and executing talent strategies that solve complex business needs.
  • In-depth knowledge in employment law strongly preferred.
  • Ability to influence across a matrix of business functions.
  • Ability to express innovative thoughts/ideas about recruiting and overall employee experience.
  • Experience in delivering reports and TA dashboards to inform business leaders on the progress of key recruitment initiatives and hiring metrics.
  • Experienced with HRIS and Microsoft Office
  • SAP knowledge helpful
  • Benefits experience preferred.
  • FLSA classification experience
  • Working in night shifts to support CST time zone

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Job Level8-10 years

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