Posted Date : 07th May, 2024
Job Category :
Mauritius
Posted 8 months ago
Job title: Customer Support Representative
Work Location: Ebene, Mauritius
Experience: 0-6 Months (Freshers can also apply)
Education Qualification: SC (School Certificate)
No of openings: 50+ Openings
Roles and Responsibilities:
- As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
- You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
- You will make quotes, manage negotiations until the reservation is validated and additional products are sold
- You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
- You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
- You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.
Required Skills & Desired Skills
- Experience: 0-6 Months (Freshers can also apply)
- Excellent oral and written communication skills in French and English
- Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
- Prior experience in customer relations is highly preferred
- Is tenacious and persuasive, with a strong results orientation
- Good telephone skills and service orientation
- Demonstrates commitment and perseverance
- Is dynamic, rigorous, and has a great capacity to adapt
- Willing to work weekends and shifts
Documents Required:
- Updated CV
- Current employer’s Last 3 months’ Payslip (If any)
- Attestation letter of your recent employer (If any)
- Academic qualifications documents
- National ID Card
- Utility Bill
- Passport Size Picture