Customer Support Executive

Job Category :

Posted 4 months ago

Job title: Customer Support Executive

Work Location: Ebene, Mauritius

Experience: Minimum 6 Months

Education Qualification: Min School Certificate

No of openings: 10

Roles and Responsibilities:

  • As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
  • You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
  • You will make quotes, manage negotiations until the reservation is validated and additional products are sold
  • You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
  • You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
  • You are available for the customer after the drop off of the car to answer questions and deal with any disappointments

Required Skills & Desired Skills:

  • Prior experience in customer relations¬†
  • Prior commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
  • Is tenacious and persuasive, with a strong results orientation
  • Excellent oral and written communication skills in French and English
  • Good telephone skills and service orientation
  • Demonstrates commitment and perseverance
  • Dynamic, rigorous and has a great capacity to adapt
  • Willing to work weekends and shifts

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Job LevelFresher / Entry Level

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