Customer Care Specialist

Job Category :

Posted 1 month ago

Job title: Customer Care Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 12

Roles and Responsibilities:

  • Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
  • Documents details of customer interaction into system.
  • Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
  • Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Required and Desired Skills:

  • Advanced English
  • Team building and learning.
  • At least 6 months of experience in Customer Service
  • Great communication skills and interpersonal skills
  • Good analytical and problem solving skills

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