Category: Latest Blog

In the fast-paced world of healthcare technology, the shift from traditional legacy applications to loosely coupled serverless solutions is not just a technological leap but a strategic necessity. This is the transformative story of a Texas-based primary care provider that embraced innovation, leading to a paradigm shift in operational efficiency. By steering away from on-premises…

Movate acquired TSD Global, a leading international provider of outsourced sales and customer experience services. As a leader and disruptor harnessing cutting-edge technologies like GenAI, this strategic step marks an evolutionary milestone for Movate as the acquisition expands its footprint in the Philippines and expands offerings into South Africa. The acquisition enriches the digital CX…

With Gen AI gaining significant enterprise attention, companies across industries seek to deploy the technology to boost customer service, employee engagement, and time-to-market. The tidal wave of adoption offers attractive avenues for providers to take their service offerings to the next level. The response to the lucrative market opportunities has been overwhelming, with many companies…

In Sep 2022, we rebranded from CSS Corp to Movate to signal our new ambition and transformation. As we look back at the past year, we are convinced that this was more than just a rebranding. This was a change in our way of life with an elevated vision, and speed and innovation being our…

ISG Provider Lens™ Customer Experience research report published in September 2023 compared provider strengths, challenges, and competitive differentiators. CX remains a crucial priority for enterprises and ties closely with strategic goals. The report showed how enterprises are addressing the CX gap via managed services. ISG recognized Movate as a “Leader” in the 2023 Customer Experience…

Futuristic leaders will drive a new phase of value creation, shifting from digital operations to an AI-powered generative enterprise. Thanks to its modular design plus outcome-driven approach, Movate Athena leverages cutting-edge AI technologies to transform the client businesses and propel ROI. Gen-AI infused operations Empowering transformation through 3 pillars: Consulting, Technology, and Operations. Movate Athena…

In the realm of global Consumer Goods industry, where competition is fierce and innovation is necessary for survival, even industry giants encounter challenges that demand transformative solutions. This is the story of an F50 global Consumer Goods company, whose aspirations were hindered by escalating Cloud infrastructure costs, underutilized Microsoft licenses, and need for application modernization.…

In this blog we touch upon key aspects of the contact center of the future, gig, Gen AI, the blended fluid model and more. Are leaders deriving the maximum ROI from the present traditional model of their contact center? Though contact centers have come a long way over the years, the problems are inherent inflexibility…

NelsonHall’s Customer Experience (CX) Services lead analyst, Ivan Kotzev, wrote about how Movate is striding aggressively to capture Generative AI Opportunities in the market at a time when IT and CX managers find various opportunities and applications of gen AI promising.  Ivan shared in his blog titled “Movate moves aggressively to capture generative AI opportunities” how…

Most discussions in the tech world today seem to revolve around generative AI. The global AI investment is slated to hit $200 billion by 2025 according to Goldman Sachs Research. Given the headwinds the industry is facing today, GenAI holds a lot of promise as the disruptor and change agent. Yet, amidst the heightened interest,…