Author: Movate Admin
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Onshore Outsourcing
Definition What is Onshore Outsourcing Onshore outsourcing, also known as domestic outsourcing, is the practice of contracting services from a third-party provider located within the same country as the contracting company. Managing quality control is easier with onshore outsourcing as it allows for higher control and better communication between the two partners. Challenges in onshore
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Site Reliability Engineering: A New Standard to Transform Cloud Operations
Much like how electric vehicles have transformed the automotive sector, Site Reliability Engineering (SRE) has similar potential to disrupt DevSecOps. The purpose of SRE is to drive strategic alignment between software development and IT operations teams. The end-state is a transformed approach to IT operations management and DevSecOps. By adhering to best-practice SRE principles, organizations
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Can introverts succeed in a people-centric career like HR?
HR leaders are also synonymously referred to as people leaders. Most HR professionals often share that they are people persons and this attribute of theirs drove them into the HR domain. But is it necessary that one has to be a social butterfly to shine as an HR? What if a person isn’t that much
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The shift to a fluid model of the contact center
Contact centers have come of age, but the current reality is the inherent inflexibility with how they have evolved. By default, today’s contact center operations hinge on planning and forecasting based on limited set of variables within the leaders’ purview. Omnichannel experiences, agent empowerment, and meaningful customer interactions seem elusive. Are they delivering frictionless, personalized,
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Amplifying Customer Success, Growth, And Loyalty Through NPS Framework
Keeping customers happy and satisfied is a pursuit that goes back as far as business itself. As business landscapes evolve, the challenges companies face to keep customers engaged and the tactics to keep customers happy and satisfied evolve too. Neglecting to notice signs that your customers aren’t getting what they want can cause formerly loyal
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Movate Newsletter – October 2023
Cost optimization, softening demand, and ROI-focused spending describe today’s technology services market outlook. Through this relatively sluggish phase, we are happy to share that we’ve acquired TSD Global, a leading international provider of outsourced sales and customer experience services. This has helped broaden our footprint and enrich our digital customer experience service portfolio with a
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How AI impacts digital transformation
AI adoption is changing digital transformation as enterprises deploy the technology to improve customer experience, boost developer productivity and look for a competitive edge. Get ready for the transformation of transformation. Digital transformation, a centerpiece of business makeovers for more than a decade, is itself transforming amid the rise of AI. AI is poised to dramatically
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Comparably Recognizes Movate
Comparably names Movate as one of the organizations with the Happiest Employees, and the Best Leadership Team in 2023. Based on 8,021 ratings and 581 participants, Movators are very satisfied with their work experience. Comparably Awards are provided every year to top performing organizations’ cultures based on real feedback from their employees. Though these two
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From Legacy to Leading Edge: A Texan Primary Care Provider’s Journey to 42% OpEx Reduction with Movate and Azure Serverless.
In the fast-paced world of healthcare technology, the shift from traditional legacy applications to loosely coupled serverless solutions is not just a technological leap but a strategic necessity. This is the transformative story of a Texas-based primary care provider that embraced innovation, leading to a paradigm shift in operational efficiency. By steering away from on-premises
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Movate Acquires TSD Global
Movate acquired TSD Global, a leading international provider of outsourced sales and customer experience services. As a leader and disruptor harnessing cutting-edge technologies like GenAI, this strategic step marks an evolutionary milestone for Movate as the acquisition expands its footprint in the Philippines and expands offerings into South Africa. The acquisition enriches the digital CX