Author: Movate Admin
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Transform retail CX via On Demand Teams
With countless business models and the rapid rise of e-commerce reshaping the landscape, staying competitive means staying ahead. Just last year, U.S. e-commerce grew by 7.6% and now accounts for nearly a quarter of all retail sales. The message is clear—retail brands must adapt faster than ever. Success hinges on putting customers first. A well-designed,
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Supporting Fintech Growth Requires A Modern Approach to CX
The finance industry has come a long way since the retail bank on “Main Street” was where customers experienced most of their major financial transactions. Financial technology – better known as fintech – has created an environment where innovative technology and software has been applied to financial services. This ranges from complete retail and business
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Addressing The Telco CX Challenge With AI
The telecom industry is extremely competitive. Telecoms have faced more and more challenges as the decline of landlines and growth of over-the-top services has left them struggling to differentiate their services. Customer Experience (CX) is now one of the most important drivers of customer loyalty and this is becoming critical for telcos as the typical
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Transform Sales: The Power of AI-Driven Consultative Approaches
Every customer touchpoint represents a valuable sales opportunity. To maximize this potential, you must meticulously design every touchpoint and every engagement to be seamless and perfect. With the explosion of digital channels, streamlining experiences and understanding customer intent has become increasingly intricate. Fortunately, the rise of artificial intelligence (AI) is revolutionizing sales with game-changing insights-driven
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Phygital CX: An imperative for the store of the future
Physical in-store shopping and digital experiences drive the retail landscape’s transformation. The term “Phygital,” coined to describe the blending of physical and digital touchpoints, is no longer a fancy word but a business imperative for CX leaders. While some have jumped on this bandwagon, other retailers must embrace this reality as consumers increasingly expect personalized,
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Data Cloud: Move from data silos to a unified customer view for superior CX
In today’s data-driven world, businesses are drowning in information silos. Fragmented customer data hinders a holistic view, crippling organizations’ ability to personalize experiences, optimize marketing campaigns, and, ultimately, drive growth. Make smarter decisions driven by data as Salesforce Data Cloud revolutionizes how organizations manage, analyze, and utilize data to drive business success. What is Salesforce
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A container-first cloud modernization approach for enhanced scalability and efficiency
Enterprises are under pressure to revamp their IT systems and curtail operational costs. Traditional virtual machine-based architectures have limitations and pose a challenge to the digital IT ecosystems, especially in the context of microservices. While Virtual Machines (VMs) have been a significant part of IT infrastructure for years, their overhead costs and lack of agility
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The impact of GenAI-driven CRMs: Boosting sales via personalization
The infusion of Generative AI in CRM systems is emerging as a transformative trend, according to Gartner report, with over 80% of customers seeking to invest in CRMs are keen on complex AI/ML capabilities. As traditional or conventional approaches to sales take the back seat the demand for personalized customer engagement intensifies. With an increasing
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The new age of recruiting: Technology and human interaction at the forefront
A balanced approach in talent acquisition, combining advanced technology with human-centric strategies, is crucial for effectively securing and engaging top talent. Securing top talent in today’s job market requires more than just competitive pay; candidates these days seek meaningful connections with organisations whose values align with their own. For organisations to acquire the right skilled
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How a container-first cloud modernization approach benefits organisations?
IntroductionIn the race to stay ahead in today’s tech-driven world, organisations are constantly under pressure to revamp their IT systems while cutting operational costs. One pivotal challenge they encounter is the limitations posed by traditional virtual machine-based architectures, particularly in the context of microservices. While virtual machines have served as a cornerstone of IT infrastructure