Movate: Atlassian Solutions Partner

Drive Innovation and Collaboration with Leading-edge IT Service Management

Streamline Enterprise Operations and ITSM with Movate & Atlassian

In disruptive digital landscape, team collaboration and efficient service management is key for businesses to succeed. Combining Atlassian’s industry-leading software suite and Movate’s global delivery model – Movate-Atlassian partnership helps customers adapt and transform their workplace technology to deliver better control and user experience.

As Atlassian’s Solution Partner, we deliver end-to-end Jira ITSM implementation services, including tool selection, configuration, and customization. Our experts ensure a seamless transition to the Jira ITSM framework, enabling organizations to effectively manage their IT services and deliver value to their customers.

Movate’s dedicated Atlassian COE brings proven experience in a wide range of Atlassian suite products, like Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo, Opsgenie, Atlassian Access/Crowd, Statuspage, and other related services.

Our Services
for Atlassian
Products

Movate offers a comprehensive
suite of platform-led services
built with Jira products at the
core and augmented by a
combination of Movate IPs –
 Movate Contelli (Intelligent
Automation Platform) & Movate
Edison (User Experience
Platform).

Monitoring and Observability for Retail – Powered by JSM

Movate’s SNAP IT, an intelligent endpoint monitoring and management solution for retail integrates seamlessly with Jira Service Management to proactively alert store managers on possible disruptions, perform automated device discovery, and provide unified view of retail operations. It enables Store Ops with

  • Auto-discovery of network assets and reboot of devices in store environment
  • Proactive monitoring & performance analytics to prevent disruptions
  • Automated scanning and assessment of IT & business operations health
  • Seamless integration with digital support channels and CRM for better CX
  • Real-time ops performance status through a unified dashboard
  • Define and implement SLO, SLI and SLA dashboards
  • 70% improved store uptime and availability
  • 10-15% enhancements in customer experience
  • 30% improvement in MTTR
  • 50% improvement in stock & queue management

DevOps and Agile powered by Jira Software

Are your engineers tied up with resolving errors and improving reliability while feature releases take a backseat? Drive agile team collaboration and build software efficiently with Movate

  • Integrate Jira Software with CI/CD tools
  • Integrate with infra-as-a-code library for self-service consumption of developers
  • Implement powerful agile boards
  • SSO & MFA enabled authentication
  • Improve developers’ productivity by 30%
  • Smart insights via intuitive dashboards
  • Single interface to plan projects, code collaboration, testing, and deployment

Knowledge Management powered by Confluence and AI

Say goodbye to fragmented knowledge management leading to information silos, version control issues, and cross-team knowledge sharing. Streamline your knowledge management process and centralize documentation to enhance productivity and collaboration with Movate

  • Integrate with Generative AI or chatbot for interactive knowledge consumption.
  • Leverage smart enterprise search with knowledge-centric user support and enterprise support services.
  • AI-powered knowledge recommendation engine.
  • 50% increase in knowledge effectiveness
  • Drive higher self-service adoption
  • Reduce cost of operation

Digital Workplace – Powered by JSM

Movate’s self-service engagement hub provides 24×7 end-user support with persona-led insights. It includes

  • Persona-driven workplace to align services to each user group’s usage patterns & priorities.
  • App store integration for seamless software installation for users with workflow automation.
  • Device store integration for seamless device provision to users with minimum wait time and human intervention.
  • Generative AI integration to automate employee support, trigger service request workflows and troubleshoot issues.
  • 80% faster device provisioning
  • 100% automated software installation
  • 20%-35% improved user productivity
  • 20%-30% increased CSAT

Asset and License Management – Powered by JSM

Leverage analytics-led inventory and spares management, license optimization, and compliance management with Movate

  • Seamlessly integrate with tools and platforms such as SCCM, AD, Device42 for auto discovery of assets, asset & device intelligence, and improved visibility on device compliance.
  • Reclaim unused licenses, optimize license usage, and reduce unnecessary costs
  • Develop analytics-led executive reports and dashboards for asset management
  • >99% software and hardware license compliance
  • Reduced licensing cost
  • Zero-touch device provisioning & replacement

Hybrid Cloud Operations – Powered by JSM

Manage your hybrid cloud from a single pane using Jira Service Management. Leverage Movate services to improve your hybrid cloud operations

  • Integrate with monitoring tools to create incidents from alerts and prepopulate incident data with logs, metrics, and configuration details to provide rich context to ops team for faster issue resolution
  • Leverage Movate’s rich Infra as Code library across industry-leading tools to enable ‘just in time’ resource provisioning for developers and ops teams
  • Integrate with workflow automation and orchestration tools for automated health checks, diagnosis, and remediation scripts.
  • 98% event correlation
  • 60% automated incident and service request resolution
  • Increased consistency of deployments and reduced errors in configuration

Cloud Migration

Jira Software and Confluence migration to cloud can be time-consuming and complex, causing downtime and business impact. Accelerate your migration process by up to 2X with Movate.

  • Factory-based migration
  • Robust and comprehensive testing framework for pre and post migration
  • Ensure a smooth migration of users, groups, spaces & pages
  • 120+ 3rd party tools integrations, plugins, macros, and more.
  • Consolidate multiple Jira software instances/ accounts to one
  • 70% faster time to market
  • Reduced integration defects by 40%
  • Increased process efficiency
  • Latest version of Jira software & Confluence

Solution Accelerators

Golden Templates

Industry standard ITIL v.4 best practices templates to deliver first-time-right processes and workflows

Integration Hub

120+ custom built “ready-to-use” SaaS/ 3rd party application integrations experience

Testing and Validation Accelerator

Automated test cases for rapid testing and validation of ITSM implementation

Service Portal Template

One stop intuitive self-service portal with over 15 end user facing features, Unified experience delivered using 20+ integrations

SLA Configuration Accelerator

Ready to consume implementation of pre-built 60+ SLA and KPI configuration

Performance Analytics

60+ Insights and intelligent analytics-led role-based reports and dashboards

CMDB Configuration Accelerator

Deployment accelerator for CMDB module, which delivers highly accurate discovery and dependency mapping

JIRA Software Consolidation Template

Template for consolidating multiple JIRA software instances to one JIRA software

Smart Device Hub

Unified device provisioning experience with integrations to smart lockers, vending machines, and automated inventory management

Driving Impact

  • Implemented and customized 400+ projects in JIRA software with golden templates and integrated with 100+ tools
  • Integrated 10+ DevOps and third-party tools with Jira Service Management and created a self-service intuitive portal with app store and device store
  • Implemented Bitbucket and Bamboo to give teams a single interface to plan projects, code collaboration, testing, and deployment, reducing documentation search time by 30%
  • Comprehensive factory-based migration of Jira and Confluence to the cloud lead to 2X faster time to market
  • Created a knowledge base using Confluence to consolidate disparate release notes and project documents
  • ITIL-based custom portal using Jira Service Management and integration with SCCM and AD for license management and Optimization
  • Driving innovation, collaboration, and agile project management with Jira software and service management
  • Infra as a Code libraries integration with JIRA service Management
  • Persona-based reporting and dashboards across user roles

Why Movate?

Gold Solution
Partner

  • Dedicated Atlassian Practice with an
    experienced talent pool of 100+ ITSM and
    process consultants
  • Managing more than 2000+ projects, 50+
    service management solutions and 50,000+
    users

Design Thinking in
Digital Transformation

  • Design thinking approach in conjunction with
    ITIL v4 processes and user experience
    engineering while deploying Atlassian
    products
  • Guiding clients through a tailored digital
    transformation journey and ensuring
    successful integration of the Atlassian suite into
    their business operations

Reusable Artifacts

  • 100+ templates, Process & Automation
    Workflows for business functions.
  • 500+ CI/CD implementation for software
    development & enabled integration

Industry Recognized

  • Recognized as Leader in ISG Future of Work –
    Managed Workplace Services End User
    Technology (Midmarket), US IPL 2023
  • Recognized as a Rising Star in Enterprise
    Service Management 2023 industry report for
    converged IT & business ops category by a
    leading analyst firm

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