Movate Editorial Team
IT services providers are reassessing and redesigning Digital Transformation (DX) projects amidst tough macroeconomic headwinds to make DX initiatives more successful. Ajay Tyagi, Executive Vice President (Digital, Product & Platform Services), Movate, answers 4 key questions.
Q1. Has economic uncertainty caused customers to scale back digital transformation projects or pursue transformation in smaller chunks? If so, how are you helping customers in that regard?
We’re seeing Enterprises focus more on CX transformation and Data Analytics in the Digital transformation roadmap. They are taking a holistic view of the Customer Journey view and ensure frictionless experiences. On the analytics front, the focus is on the customer buying behavior and product usage patterns, and leaders are looking at cost optimization opportunities.
Q2. Even without the economic headwinds, is there a sense among customers that digital transformation initiatives take too long and have become difficult to manage?
True, Digital transformation initiatives tend to take longer than planned because of cultural change barriers, underestimated legacy modernization complexity, and cost overruns. A prioritized Digital transformation roadmap that communicates the clear benefits to all the business functions is the cornerstone to executing the transformation agenda on time.
Q3. Do customers run the risk of missing out on digital transformation’s overarching goals when they break projects into smaller pieces? Is that an opportunity to provide consulting services to help customers stay on track?
There is a risk of missing the overarching goals if the sub-projects aren’t well governed with clear dependency mapping. There is an opportunity to offer consulting services in areas like a) Digital transformation roadmap blueprint, b) Program governance, c) Organization change management, and d) Technical and process advisory.
Q4. What tools and methodologies are you using to help customers manage evolving digital transformation projects?
Different tools and methodologies can be leveraged to manage evolving digital transformation projects. The usage of specific tools and methodologies hinges on the project goals, team structure, and other factors and will be selected based on the needs and requirements of the client’s organization. At Movate, we use Methodologies/Frameworks like Agile, Lean Six Sigma, PMBOK and focus on Business, Domain, Culture, and Process transformation aspects.
Some of the commonly used tools and methodologies to manage evolving digital transformation projects include:
- Agile methodologies (Scrum, Kanban, and Lean) are deployed to manage digital transformation projects. These methodologies emphasize iterative and incremental development, which helps the team respond quickly to changing requirements and adapt to evolving business needs.
- Project management and collaboration tools include Asana, Trello, and Jira to plan, track, and manage digital transformation projects more efficiently. These tools offer features such as task management, team collaboration, and progress tracking, which help teams stay on top of project timelines and deliverables.
- Cloud computing platforms (AWS, Microsoft Azure, and GCP) enable a scalable, flexible, and cost-effective infrastructure for digital transformation projects. The above platforms offer a variety of services, such as computing, storage, networking, as well as tools for analytics, ML, and AI.
- DevOps tools such as Jenkins, Git, and Docker help teams automate software development and deployment processes and achieve faster release cycles, improve software quality, reduce the risks of errors and downtime.
- Analytics and BI tools such as Tableau, Power BI, and Google Analytics help teams gain insights into digital transformation projects and make data-driven decisions. These tools provide dashboards, reports, and visualizations that help teams to monitor and analyze project performance, user behavior, and other key metrics.
Despite the challenges, a tough market outlook presents an opportunity to reassess DX initiatives. With the right digital strategy, enterprises benefit from lasting advantages for the future that goes beyond the current downturn.