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Posted Date : 09th May, 2024
Job Category :
United States
Posted 8 months ago
Job title: Team Lead – Customer Support (Call center)
Location: Temple, TX (Onsite)
Education: High School Diploma
Experience: 2+ years of experience in a Customer Service Role
No of Openings: 4
Summary:
- Supervise and lead a team of call center representatives
- Monitor and evaluate team performance to ensure quality customer service
- Provide coaching and feedback to team members to improve performance
- Handle escalated customer inquiries and resolve issues in a timely manner
- Analyze call center data and generate reports on team performance metrics
- Collaborate with other departments to improve processes and customer satisfaction
Required Skills:
- Minimum of 2 years of experience in a call center environment
- Proven experience in sales or customer service
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written, in English and Spanish
- Ability to analyze data and make informed decisions to drive performance improvements
- Proficient in project management techniques and tools
- Multilingual skills are a plus
Desired Skills:
- Previous call center team lead experience
- Experience in a 24/7 call center Supervisory Responsibilities