Careers at Movate – Costa Rica
We’re Hiring in Costa Rica
Costa Rica in Central America is the chief exporter of premium-value technology services in the LATAM region. The nation’s IT service exports account for most of the overall GDP. Over the years, Costa Rica has developed from offering transactional services to high-value services as a strategic outsourcing alternative. The nation has transformed into a competitive and mature location for complex business services in the technology industry.
A bevy of government initiatives by leaders in the IT industry is spawning a digital revolution and inspiring women to embrace careers in the STEM fields. Today’s landscape witnesses an acceleration toward digital transformation by enforcing strict policies across cybersecurity, data privacy, and digital commerce.
The start-up revolution, digital innovation, rise of unicorns, and co-working locations offer the perfect ecosystem for gig workers and enterprises to grow. The overlapping central time zone with nearshore nations encourages strategic partnerships and real-time collaborations between clients, partners, and service providers. An open and welcoming government, stable political situation, talented workforce, high literacy ratio, robust infrastructure facilities, and shared cultural values with the West have spurred the location’s maturity as the most-preferred delivery location.
All the preceding proof points point to the positive outlook forecasted by leading advisory firms, global enterprises, and technology firms. Global outsourcing providers have set their sights on Costa Rica for valid reasons. The city’s capital and neighboring cities are set to become essential locations for ITC growth and software companies by 2025. Known as LATAM’s “Silicon Valley,” Costa Rica is leading the way in innovation.
Movate at Costa Rica
Movate’s entry in August 2013 marked an inflection point to serve the rising support requests from clients across nearshore countries for multilingual technical support skills. Movate’s delivery centers are in Ultrapark at Heredia and Terra Campus Corporativo in Tres Ríos, Cartago. These experience centers offer multilingual support across Portuguese, French, Spanish, and English for clients across APAC, EU, Americas, EU, and APAC. Customer Experience centers have seen the shift toward a multifunctional suite of services. This location offers premium Digital Engineering Services (DES), high-touch Enterprise Product Services (EPS), Customer Support Services, and Customer Success Management.
The Culture Code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Look beyond the Americanized feel and Spanish vibes. Movate in Costa Rica combines niche interests, individualistic passions, and multiple identities. Be a part of the next-gen team where digital natives voice their ideas. This is the place for your boldness, optimism, creativity, and passion to unfold. Champion your creative expression and create a future of your own.
Discover an array of career opportunities that can propel your tech career forward.
Job title: Technical Services Engineer
Location: Heredia, Costa Rica
Experience: 2+ years
Education Qualification: Associate’s/bachelor’s degree in computer science or related technical field
Work mode: Hybrid
Summary:
- Provide 24×7 support, working on problems of diverse scopes involving hardware, software, and environmental issues related to the Flash Array product.
- Use deep technical expertise to troubleshoot and resolve customer issues.
- Build strong networks across departments and act as a key technical contact.
- Demonstrate ownership, analytical thinking, and a customer-first mindset.
- Operate in a fast-paced and team-oriented environment.
Roles and Responsibilities:
- Advanced ServiceNow case management.
- Proactively seek to understand customer expectations.
- Answer and resolve support cases across all severity levels.
- Professionally engage with customers via phone, email, chat, and video.
- Own, track, and maintain clear, concise, and positive communication for all cases in a timely and efficient manner, including follow-ups with customers, team members, and engineers.
- Balance workloads across teams as needed.
- Provide input and assist with the creation of documentation, FAQs, and KB articles.
- Troubleshoot, research, and resolve issues using internal tools, knowledge bases, and collaboration.
- Manage multiple projects/support cases simultaneously.
- Champion customer issues internally and represent the company externally.
- Lead large, multi-participant customer calls, including hot escalations.
- Operate independently on day-to-day tasks with general instruction on new assignments.
Required Skills:
- Good organizational and time management skills.
- Exceptional interpersonal and communication skills (verbal and written, including technical terminology).
- Proven ability to resolve customer problems and escalations using appropriate resources.
- Technical troubleshooting experience in complex multi-platform and multi-vendor environments.
- Experience supporting both hardware and software products.
- Ability to triage and escalate issues to engineering groups when necessary.
- Advanced to expert knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks.
- Advanced ability to troubleshoot Networking, Latency, Replication, Performance, and Space issues.
- Experience with dispatching hardware.
- Linux / Command Line proficiency.
- Advanced English (B2+-C1)
Desired Skills:
- Subject matter expertise in one or more of the following: NFS, S3, Native SMB, LDAP, IPv6. (Nice to have)
- Experience with Backup & Recovery solutions such as Veeam, Avamar, Data Domain. (Nice to have)
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| Job Level | 1- 5 Years |
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The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
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For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
