Telecom Engineer – Mauritius

Job Category :

Mauritius
Posted 4 months ago

Job Title: Telecom Engineer
Work Location: Ebene
Experience: 1-5 years
Education Qualification: Telecommunications/Electrical/Networking/ Engineering or CCNA qualified
Shift: 9 hours shift between 8am to 5pm (Central European Time Zone)

 

 

Roles and Responsibilities:

  • Process Adherence and Activities
  • Troubleshoot all Level 1/2 cases from the customers.
  • Focus on customer satisfaction.
  • Document all communication with customers in the CRM.
  • Manage backlog efficiently.
  • Notify/Discuss/Escalate with Senior L2/ATAC/TL/Manager on SR’s that require assistance.
  • Plan and constantly work on upgrading technology and product expertise.
  • Contribute to the knowledge base.
  • Understand the SLA’s and work/align style of working towards meeting them.
  • Be aware of KRAs and make sure KRAs are met.

Required Skills & Desired Skills :

  • 1-5 years experience in troubleshooting technical / Telecom/Networking issues
  • Fluency in both French and English
  • Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment.
  • Ability to communicate and empathize with all levels of customers – executives, end users
  • Self-motivated with the ability to dive right in, be effective and make a difference
  • Technical: Analog and Digital Telephony, Voice Networking (QSIG/DPNSS), VOIP, PBX, WINDOWS OS, Networking, Routing, WAN

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Job Level1- 5 Years

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