Technical Support Agent

Job Category :

Costa Rica
Posted 4 months ago

Job title: Technical Support Agent
Work Location: Hybrid – UltraPark I, La Aurora, Heredia.
Experience: Customer Service experience.
Education Qualification: High School Diploma. Technical knowledge.

Roles and Responsibilities:

  • Identify Customer issues
  • Provide solutions by the proper troubleshooting steps.
  • Provide courteous and professional customer service.
  • Diagnosing and solving hardware and software faults.
  • Provide timely and accurate information to the customer and place summary of conversation into system

Required Skills & Desired Skills

  • Proficiency English Level >B2+
  • Three to six months of relevant experience is preferred.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
  • Basic computer navigation skills and PC Knowledge.
  • Demonstrate strong probing and problem-solving skills.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Previous experience in tech support.

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