L1 Security Support Engineer – Poland

Job Category :

Posted 4 months ago

Job Title: L1 Security Support Engineer
Work Location: Poland (remote)
Experience: 1 year

Roles and Responsibilities:

  • Troubleshoot all Level 1 support from the Global Clients.
  • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Assist customers in the installation and deployment of Cyberesponse products
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Engage with Tier 2 support and escalate the cases in a timely manner
  • Clearly identify, document, and find solutions for customer issues and product problems.
  • Escalate critical customer situations to the appropriate level of management.
  • Communicate technical issues to support teams and to the client always

Required Skills & Desired Skills                                        

  • Experience in networking support environment.
  • Strong IP networking knowledge and skillset (Cisco CCNA/CCNP or equivalent experience will be welcome).
  • Good knowledge in Bridging and Switching Concepts, LAN Technologies.
  • Good Knowledge of Routing concepts, with Good knowledge in Routing Protocols like OSPF, EIGRP, BGP (BGP would be a big plus).
  • Experience with Linux/UNIX Operating Systems.
  • Experience with deployments on both copper DSLAMs and fibre GPON access systems would be an asset.
  • Fluent English is a must

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