Customer Support Specialist – Italian and English

Job Category :

Posted 3 months ago

Job title: Customer Support Specialist – Italian and English
Work Location: Wroclaw, Poland – Work from Office
Experience: Previous customer support experience 

Roles and Responsibilities:

  • Liaise with internal and external parties to maintain relational and non-relational database systems,
  • Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
  • Communicate clearly and precisely with customers in written and verbal form.
  • Maintain accurate and timely records in our case tracking system,
  • Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
  • Analyse/document problems, recommend solutions and highlight issues to the leadership team.

Required skills:

  • Full working proficiency in English and Italian language,
  • Experience providing direct support to external customers by phone/email/chat,
  • Problem-solving skills and ability to navigate challenging situations professionally,
  • Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally,
  • Experience in Enterprise support,
  • Openness to work on shifts and weekends.

What do you get?

  • Full-time employment and competitive salary
  • International environment

Additional Benefits:

  • Sharing the costs of sports activities
  • Private medical care
  • Life insurance
  • No dress code.
  • Extra leave

Apply here

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