Customer Success Manager

Job Category :

Colombia
Posted 4 months ago

We are looking for a dedicated, ambitious and self-driven Customer Success Manager. As a Customer Success Manager you will work closely with our customers, build relationships with them and help them achieve their business goals through the use of our solution and play a pivotal role in overcoming any technical challenges.

Responsibilities

  • Assist customers’ technical requests and take care of any technical issues
  • Build strong customer relationships
  • especially with key customer stakeholders and sponsors
  • Provide an exceptional customer experience
  • Make sure all deliverables arrive in good order on time and fulfill customers’ requirements
  • Take initiatives in identifying growth opportunities
  • Collaborate with our team to engage the relevant resources to resolve any issues quickly and efficiently with minimal disruption to our customers’ business
  • Achieve and maintain a detailed and practical level of solution knowledge

Skills Required

  • A proven track record of Customer Account Management or other relevant experience.
  • Experience in managing multiple stakeholders and projects
  • A listener who is customer-oriented and attentive to their needs
  • Team player
  • Good time-management skills
  • Experience and strong knowledge in network security (like to have)
  • Experience and strong knowledge in network security

Benefits and Perks

  • Great environment
  • Great offer

Apply Now

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Job Level1 – 2 Years

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