Customer Service Representative – French

Job Category :

Posted 4 months ago

Position Title: Customer Service Representative 1-3 Years’ Experience (French)
Number of Openings: 20+ positions
Location: Ebene Cyber City, Mauritius
Working Hours: CET (candidates would need to work in shifts)
Experience: 1-3 years of demonstrated customer service-oriented experience

Roles and Responsibilities:

  • Providing support for Business Clients via phone, email, chat.
  • Clarifying case properly in order to dispatch it to the appropriate group.
  • Understanding customer concerns and addressing them effectively.
  • Processing the request and providing a solution to the client if necessary (e.g. password reset, license generation, access issues)
  • Ensuring customer satisfaction for services rendered.

Required Skills:

  • 1-3 years of demonstrated customer service-oriented experience
  • Good communication skills in French
  • Good level of English.
  • Strong Customer service focus.
  • Excellent communication skills.
  • Passion for learning new concepts, technologies, and processes.

Apply here

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