Category: Telecommunications & media
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Digital transformation and brand management of a global leader
CLIENT PROFILE The client is a global leader in manufacturing upscale cosmetics, including quality skincare, makeup, fragrance, and hair care. Their products include over 1,000 brands with a presence in 50 countries. CLIENT CHALLENGE The client realized that branding was essential to creating differentiation and competitive advantage in their industry. Their core technology platform was
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Empathetic Support Through a Gig Support Model
ABOUT THE CLIENT The client is a provider of telecommunications, media, and technology services. The company offers wireless communications, data/broadband and internet services, local and long-distance telephone services, telecommunications equipment, managed networking, and wholesale services. THE CLIENT CHALLENGE The client was experiencing massive daily call volumes and didn’t have any surge coverage mechanism to quell
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Performance management increases agility and CX for a large private bank
CLIENT PROFILE The client is a private bank working as a microfinance lender and started operations in 2007. The bank operations are in India and have 400+ branches across the country to serve customers. The bank invests a lot in technology to enable a digital framework for transactions. They currently offer banking and financial services
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Amazon Connect Contact Center Part 1
Modernizing contact centers has never been so urgent How do I keep my contact center operational while my sta is working from home? How do I manage unpredictable contact volume with my current contact center’s capacity? Am I overpaying for technology commitments I’m not using, leading to budget leaks? Amazon Connect helps you fast track
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Amazon Connect Contact Center Part 2
Flexible. Scalable. Cost-ecient. Movate + Amazon Connect advantage All-inclusive package – Messaging, omni-channel, conversational AI, journey orchestration, and more Ready-to-use integrations – CRM, WFM*, Work@Home, smart routing, open APIs Unmatched delivery expertise – Best practices and operational frameworks on Amazon Connect Outcomes based delivery model – Commitment to delivering business outcomes Advanced consulting partner with
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Driving Digital Customer Experiences Through Predictive
Digital assurance and engineering drives CX for a leading video streaming services company About the Client The client is a leading provider of video streaming services to television users across homes in the US. They also manufacture digital media players and partner with various over-the-top content providers to stream video content. The Client Challenge Being