Category: POV
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Contact center transformation with Service Cloud
Transforming contact centers to elevate the customer & agent experiences across channels is crucial in today’s experience era. An agent’s mandate is to offer personalized and contextual customer support improving the customer experience and satisfaction. But dealing with astronomic call volumes, siloed applications and screens, and the need for real-time customer support is a tall
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Five Tech Trends Enterprises should not miss in 2023
01 Introduction The demand and dominance of technology have never reached heights like before. Today, everything we do as consumers or within a business has an imprint of some tech framework. And digitalization has exacerbated the need to thrive or perish. With an ever-evolving technological core, enterprises are constantly facing the balance of power between
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Technology-driven Enterprise Support And Services In 2020
According to recent research by IDC, the global information technology industry will reach $5.2 trillion in 2020. The market is expanding, and the technology is continually evolving. The good news is that while technology evolution is serving its purpose, it has created new challenges for technology vendors who provide support but have to deal with
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Driving Digital Sustainability With Carbon Neutral
The world is getting digitized, and more and more activities, tasks and functions are becoming dependent on digital content. The concept of digitization, over the last 40 years, has been an outcome of convenience, experience, the need for access to information, saving time and many more possibilities. The world without digitization is unimaginable in multiple