Category: Digital engineering & insights
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Assess Business Process Maturity
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Movate’s Digital Workplace Services
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Accelerate Your Salesforce-led Experience Transformation
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New Age QE – A Value Center that Drives Business Outcomes
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Contact center transformation with Service Cloud
Transforming contact centers to elevate the customer & agent experiences across channels is crucial in today’s experience era. An agent’s mandate is to offer personalized and contextual customer support improving the customer experience and satisfaction. But dealing with astronomic call volumes, siloed applications and screens, and the need for real-time customer support is a tall
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Accelerating and Scaling Salesforce Testing
Accelerating and Scaling Salesforce Testing For a Leading D2C Consumer Beauty Brand with Global E-commerce About the Client The client is a leading beauty and cosmetics manufacturing and direct-to-consumer brand with a global e-commerce-based operations. It is a 60-year-old brand with millions of customers across the globe. It uses digital channels like its website and
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Assess Salesforce Service Cloud Maturity
In today’s experience economy, traditional contact centers are focused on transforming themselves to elevate the customer & agent experiences and drive eciency. Many service leaders are using Salesforce Service cloud capabilities either to some extent or migrating to it. Higher ROI seems elusive for various reasons such as not utilizing their Service cloud capabilities to
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Is Your Traditional QA Ready for the Experience Era?
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Optimizing Your Salesforce Ecosystem
Optimizing Your Salesforce Ecosystem Get the maximum ROI from your Salesforce investment In today’s experience economy, the needs of customer-centric organizations with Salesforce CRMs are changing rapidly with customers opting for a very customized platform. This introduces complexities in the organization, high maintenance, increase in technical debt with low features and less user adoption. Many
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Accelerating Salesforce Transformation
Accelerating Salesforce Transformation Movate is helping organizations transform how they interact, engage, retain and support their end customers, employees, and partners using Salesforce solutions and capabilities. Our capabilities enable organizations to attain speed, productivity, efficiency, and agility by transforming their Salesforce ecosystem through our home-grown platforms and value multipliers, including consulting, migration, integration, and transformation