Category: CMO
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Digital assurance and engineering services drives CX for a leading video streaming services company
About The Client The client is a leading provider of video streaming services to television across homes in the US. They also manufacture digital media players and partner with various over-the-top content providers to deliver streaming video content. Client Challenge Being a leading streaming and entertainment services provider, the client has millions of subscribers across
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Powering CX with efficient and always-on IT infrastructure
Synopsis Global IT helpdesk for L2 support IT applications and support for external facing Infra: stores, supply chain, POS, FRS (Finance Retail Service), corporate systems Cloud & compute: Maintenance services for cloud & compute systems, application & database servers Self-heal framework to identify and pre-empt critical failures in the web applications Autobots for cognitive FAQs,
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Revenue enablement for a global leader in SaaS-based E-Signature products
The Client Challenge Operating through a subscription model, the client wanted to ensure they generate higher recurring revenue by increasing their web subscription sales, optimizing sales efficiency, and keeping subscribers satisfied through the sales cycle. They were also looking to improve customer relationships, retain and grow their existing subscriber base through innovative cross-selling and upselling