Category: Case Study
-
Leading Telco Slashes Costs by 27% and Efficiently Manages Volume Peaks Through Movate’s Fluid Contact Center Model
Challenge: In the highly competitive telecom industry, customer service is pivotal in maintaining customer satisfaction and loyalty. As a market leader, the client recognizes the constant need to enhance customer service delivery, streamline processes, and optimize operational costs. Download the case study to know more.
-
Movate’s FinOps platform unleashes a 27% reduction in Cloud OpEx for a Healthcare startup
About the client Our client is a US-based medical services aggregator whose secure web services platform is used by large healthcare organizations and employers to connect and provide healthcare and patient services to customers. Their state-of-the-art platform exceeds current data regulatory standards and can interface with any practice management/work comp data system reducing administrative burdens
-
Accelerating and Scaling Salesforce Testing
Accelerating and Scaling Salesforce Testing For a Leading D2C Consumer Beauty Brand with Global E-commerce About the Client The client is a leading beauty and cosmetics manufacturing and direct-to-consumer brand with a global e-commerce-based operations. It is a 60-year-old brand with millions of customers across the globe. It uses digital channels like its website and
-
How a Global Healthcare Manufacturer Boosted Sales with Movate’s Flu Outbreak Prediction Solution Using GCP
Background The client is a global healthcare manufacturer organization that supplies specialty care, vaccines, and generic medicines to over 170 countries with manufacturing sites across 32 countries. To proactively address supply chain constraints, the customer’s goal was to create a predictive global vaccine demand model, which would integrate data from flu occurrences, online behavior, vaccine
-
TCO-linked pricing model increases efficiencies and productivity
The client is a global leader in mass storage, with numerous products serving consumers and enterprises. They are based in the US and have been operating for over 50 years. The company designs and sells data technology products, including storage devices, data center systems, embedded and removable flash storage, and cloud storage services. Synopsis Support
-
Platform-led digital CX and EX transformation for a global networking OEM
The client is a global leader known for its technology solutions in the networking, communications, and cloud domains. With a presence in over 50 countries, it is a trusted technology advisor and partner to more than a million customers worldwide. The company has several industry-leading enterprise products and solutions to meet customers’ technology needs. These
-
Movate helps a fortune 500 company maintain business continuity during the pandemic
The client is a Fortune 500 global technology company offering communications, network services, security, cloud solutions, voice, and managed services. It has a global presence in North America, LATAM, Asia Pacific, and EMEA. The Client Challenge The client provides technical services to customers through a network of service providers. They found it challenging to ensure
-
Harnessing the expertise of gig peer experts to support
The client is a global leader in the domain of providing accommodation and homestay facilities to subscribers across the globe. They have an online presence via their website and mobile application through which subscribers can avail of their services. The unexpected rise of COVID-19 put a wet blanket across the industry. With such widespread disruption,
-
Driving vaccination uptake among people with diabetes using deep analytics
The client is a major global biopharmaceutical company with manufacturing facilities in 36 countries that provides healthcare solutions to over 170 countries globally. Client Challenge The client was deeply concerned with the decline in sales of flu vaccines and the lack of information among its target customers on the importance of getting vaccinated. They wanted
-
Driving a culture of innovation and collaboration
The client is a large retail provider of CPG (consumer packaged goods) worldwide with over 420+ brands in 192 countries. More than 2.5 billion people use their products daily. The client’s large and massive portfolio often posed challenges in driving and coordinating marketing strategies at a global level. The size, scale, and reach of their