Category: Business Owner
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Modernize customer interfaces and create new revenue streams
CLIENT PROFILE The client is a major global networking company operating out of 25 countries and producing basic hardware such as cable modems, AC routers, range extenders, adapters, and premium hardware routers and software for various consumers, businesses, and service providers. CLIENT CHALLENGE With changes in networking support trends and rising customer expectations, the client
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Empathetic Support Through a Gig Support Model
ABOUT THE CLIENT The client is a provider of telecommunications, media, and technology services. The company offers wireless communications, data/broadband and internet services, local and long-distance telephone services, telecommunications equipment, managed networking, and wholesale services. THE CLIENT CHALLENGE The client was experiencing massive daily call volumes and didn’t have any surge coverage mechanism to quell